Kourtney Files
Syracuse,NY
Summary
Efficient Nursing Station Clerk recognized for high productivity and ability to complete tasks swiftly. Skilled in medical record management, patient communication, and appointment scheduling, ensuring smooth operations within healthcare settings. Possess strong organizational, time management, and interpersonal skills which enable successful coordination between patients and healthcare professionals. Excel in fast-paced environments through effective multitasking and prioritization.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Nursing Station Clerk
Upstate University Hospital
Syracuse, NY
07.2024 - Current
- Managed patient information and maintained accurate medical records.
- Coordinated communication between nursing staff and healthcare providers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted patients with administrative inquiries and appointment scheduling.
- Processed incoming calls and directed them to appropriate departments.
- Greeted patients upon arrival to the station and answered their questions regarding services provided.
Certified Home Health Aide
Loretto Health & Rehabilitation
Syracuse, New York
07.2019 - 07.2024
- Assisted clients with daily living activities and personal hygiene tasks.
- Communicated effectively with clients and families regarding care needs.
- Maintained cleanliness and safety in client living environments.
- Documented care activities and observations in client records accurately.
Lead Customer Service Representative
RPM Raceway
Syracuse
04.2016 - 01.2019
- Supervised daily customer service operations and ensured high satisfaction levels.
- Trained new staff on company policies and customer service best practices.
- Resolved customer complaints efficiently to enhance overall experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Education
Institute of Technology At Syracuse Central
Syracuse, NYSkills
- HIPAA compliance
- Adept with programs such as Epic, Microsoft Word, Teams, Canva, PowerPoint, etc
- Appointment scheduling
- Patient record management
- Content creation and branding
- Attention to detail and creativity
- Effective communication
- Time management
- Client care assistance
- Customer service management
- Problem solving
- Team collaboration
Certification
- Certified Home Health Aide
Timeline
Nursing Station Clerk
Upstate University Hospital
07.2024 - Current
Certified Home Health Aide
Loretto Health & Rehabilitation
07.2019 - 07.2024
Lead Customer Service Representative
RPM Raceway
04.2016 - 01.2019
Institute of Technology At Syracuse Central