Kourtney Hanger
Riverton,WY
Summary
Dynamic professional with a proven track record in financial analysis and operational efficiency. Expertise in staff training and community outreach, resulting in increased member satisfaction and branch profitability. Committed to fostering strong relationships and implementing strategic initiatives that enhance service quality and compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Grand Altitude Federal Credit Union
Riverton, Wyoming
07.2023 - 11.2025
- Managed daily operations of credit union branch to ensure policy compliance.
- Supervised staff training on customer service best practices, enhancing team efficiency.
- Developed marketing strategies that increased visibility of financial products.
- Analyzed branch performance data to identify and implement improvement opportunities.
- Conducted regular performance reviews for all branch employees to promote development.
- Performed audits of financial records to ensure accuracy and reliability.
- Created operational performance reports for senior management review and decision-making.
- Participated in community events to strengthen brand awareness and engagement.
Residential Mortgage Loan Officer
Central Bank & Trust
Riverton, WY
05.2017 - 06.2023
- Originated loans while ensuring compliance with regulations and industry changes.
- Developed relationships with local real estate agents to strengthen referral network.
- Reviewed credit histories to evaluate loan approval feasibility.
- Approved loans that met specifications, referring outliers to in-house portfolio for further analysis.
- Streamlined loan application process by meeting with applicants to collect required information.
- Explained complex loan terms clearly to enhance customer understanding.
- Evaluated financial status of applicants, analyzing assets and risks for informed decisions.
- Attended training sessions to improve efficiency in secondary market operations.
Marketing Coordinator/Licensed Real Estate Agent
Re/max All-star Realtors - Riverton
Riverton, WY
01.2015 - 05.2017
- Coordinated marketing campaigns to enhance brand visibility and audience engagement.
- Managed social media accounts, driving increased interaction and awareness.
- Conducted market research to identify trends and target key demographics effectively.
- Organized open house events to showcase listings and attract potential buyers.
- Maintained customer database for targeted marketing initiatives.
- Reviewed purchase agreements, ensuring accuracy prior to signatures by both parties.
- Negotiated contracts and managed paperwork to facilitate seamless transactions.
- Collaborated with appraisers and inspectors during all transaction phases.
Property Manager/Licsensed Real Estate Assistant
Wind River Realty
Riverton, WY
05.2009 - 11.2013
- Resolved resident complaints and expedited maintenance requests with prompt remedial actions.
- Explained policies to tenants while ensuring enforcement of community rules.
- Maintained accurate records of correspondence for efficient tracking.
- Inspected properties regularly, identifying deficiencies and scheduling necessary repairs.
- Collected monthly assessments, rental fees, and security deposits efficiently.
- Created marketing materials and updated housing database information systematically.
- Coordinated general maintenance activities to ensure operational facilities.
Education
Graduate Certificate -
GoWest Leadership Institution
Denver, CO08-2024
Business Management & Administration Certification -
Central Wyoming Colllege
Riverton, WY09.2013
National Real Estate Salesperson & Wyoming State Certification -
Wyoming Real Estate Institute
Sheridan, WY03.2013
Dance Education/ Early Childhood Education -
Western Wyoming College
Rocksprings, WY05.2009
High School Diploma -
Riverton, WY
Riverton, WY05-2008
Skills
- Financial analysis and budgeting
- Operational efficiency
- Compliance and regulatory management
- Staff training and performance evaluation
- Customer relationship management
- Risk management
- Strategic planning and project management
- Community outreach
- Compensation/payroll
Certification
Wyoming Salesperson Real Estate License
NMLS License
FiCep Financial Counselor Certification
Public Officer Certification
Accomplishments
- Business Women of the year 2018 Nominee, Chamber of Commerce
- Top in class of Leadership Institution
- Appointed by County Commissioners to the Fremont County Fair Board
References
- April, Woodward, Personal/Professional, (307)-851-5889, Rendezvous School Teacher
- Nikki Horton, Professional/Personal, (307)-850-7356, Horton Legal
- Alex Eckhardt, Professional/Personal, (307)-714-4185,Gusto Events & Marketing
- John, Whitson, Professional/Personal, (307)-851-1338, Central Bank & Trust
Affiliations
- Riverton Kiwanis Member, Past Secretary & Board Director
- Friends of Fair Committee
- Fremont County Fair Board Treasurer
- Past Treasurer for the Fremont County Alliance
- Past Vice-President for the Riverton Girls Fastpitch Softball
- USA/ACE Certified Softball Coach
Timeline
Branch Manager
Grand Altitude Federal Credit Union
07.2023 - 11.2025
Residential Mortgage Loan Officer
Central Bank & Trust
05.2017 - 06.2023
Marketing Coordinator/Licensed Real Estate Agent
Re/max All-star Realtors - Riverton
01.2015 - 05.2017
Property Manager/Licsensed Real Estate Assistant
Wind River Realty
05.2009 - 11.2013
Graduate Certificate -
GoWest Leadership Institution
Business Management & Administration Certification -
Central Wyoming Colllege
National Real Estate Salesperson & Wyoming State Certification -
Wyoming Real Estate Institute
Dance Education/ Early Childhood Education -
Western Wyoming College
High School Diploma -
Riverton, WY