Kourtney Hedrick
Nacogdoches,TX
Summary
Organized and dependable professional with over 10 years of customer service and school-related experience. Skilled in communicating with parents, students, and staff, maintaining records, managing multiple responsibilities, and providing excellent support in a fast-paced environment. Dedicated to creating a positive and welcoming atmosphere while maintaining confidentiality and professionalism.
Overview
13
13
years of professional experience
Work History
Teacher
Sonshine School
Nacogdoches, TX
08.2021 - Current
• Communicate daily with parents regarding student needs, schedules, and progress.
• Maintain attendance records and student documentation.
• Collaborate with teachers and administration to support daily school operations.
• Organize classroom schedules, activities, and routines.
• Handle confidential student and family information with professionalism.
• Assist families and visitors while providing excellent customer service.
• Work effectively in a fast-paced environment while managing multiple responsibilities.
Waitress
Kinfolks Restaurant
Nacogodches
07.2013 - 07.2019
• Provided exceptional customer service in a high-volume environment.
• Processed payments and maintained accurate transaction records.
• Answered customer questions and resolved concerns professionally.
• Managed multiple tasks efficiently while maintaining attention to detail.
• Worked collaboratively with team members to ensure smooth operations.
Education
High School Diploma -
Dayton High School
Dayton, TXSkills
Parent, Student, and Staff Communication
Customer Service
Telephone Etiquette
Record Keeping
Organization and Time Management
Confidentiality
Multitasking
Microsoft Word
Email Communication
Keyboarding
Team Collaboration
Problem Solving
Timeline
Teacher
Sonshine School
08.2021 - Current
Waitress
Kinfolks Restaurant
07.2013 - 07.2019
High School Diploma -
Dayton High School