KOURTNEY IVY

• Conducted routine maintenance and repairs on HVAC systems ensuring optimal performance and reliability.
• Diagnosed technical issues effectively, resulting in timely resolutions and minimized downtime.
• Collaborated with team members to streamline workflows, enhancing operational efficiency across properties.
• Implemented safety protocols and procedures, promoting a secure working environment for all staff.
• Promoted from Porter to Turn Technician after earning EPA Section 608 Type II Certification.
• Complete an average of 3–5 apartment turns weekly while consistently meeting 5-day make-ready deadlines.
• Perform drywall repair, mudding, patching, painting, vinyl plank flooring replacement, thermostat replacement, lighting fixture installation, electrical outlet replacement, and punch-list completion.
• Clear HVAC condensate drain lines using CO₂ and assist with preventative HVAC maintenance.
• Complete resident work orders within 48 hours while maintaining quality workmanship and customer satisfaction.

• Maintained cleanliness and organization of common areas, enhancing resident satisfaction.
• Assisted with setup and breakdown of community events, fostering resident engagement.
• Operated machinery for grounds maintenance, ensuring safety and efficiency in operations.
• Conducted routine inspections to identify maintenance needs, improving facility conditions.

• Collaborated with team members to streamline workflow processes, increasing overall productivity.
• Trained new staff on operational procedures, ensuring adherence to safety standards and protocols.
• Implemented inventory management practices for cleaning supplies, optimizing resource availability.
• Enhanced communication among departments to address resident requests promptly and efficiently.

• Managed clients from lead to lease and coordinated apartment tours.

• Built relationships with leasing teams across the Atlanta market.

• Developed relationships with property managers to streamline leasing processes and enhance client options.
• Conducted market research to identify trends, informing clients of competitive rental opportunities and neighborhoods.