KOURTNEY JONES

Delivered hands-on enrichment sessions for elementary school children, promoting skills development in cooking, STEM concepts, and physical fitness.

• Monitored student progress and provided constructive feedback to enhance learning outcomes.
• Promoted a positive learning environment through effective classroom management techniques.
• Promoted classroom safety, collaboration, and best practices.

• Provided high-quality customer support by answering questions, explaining services, and offering tailored solutions.
• Resolved customer concerns efficiently while maintaining professionalism and empathy.
• Coordinated with internal teams to ensure accurate information, timely follow-ups, and smooth service delivery.
• Maintained customer records and ensured service details were documented correctly.
• Consistently contributed to positive customer satisfaction outcomes.

• Served as a primary point of contact for customers, responding to inquiries via phone and in person.
• Scheduled appointments and managed reservations while ensuring accuracy and organization.
• Addressed and resolved customer issues in a calm, respectful manner.
• Supported daily operations while maintaining safety standards and customer satisfaction.
• Led youth programs, reinforcing communication, patience, and trust-building skills.

• Delivered customer support in a high-volume dealership environment.
• Answered customer questions, managed requests, and ensured timely follow-ups.
• Matched customers with appropriate loaner vehicles while documenting transactions accurately.
• Strengthened customer relationships through attentive service and clear communication.