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Associate Principal Engineer

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Dynamic and safety-focused professional with extensive experience in road maintenance at the Colorado Department of Transportation. Proven track record in enhancing operational efficiency and ensuring compliance with safety regulations. Skilled in commercial driving and adept at maintaining a clean driving record while delivering exceptional customer service.

Dynamic insurance professional with extensive experience in client relations and customer service. Proven track record in new client acquisition and retention, utilizing CRM software to enhance engagement. Adept at analyzing client needs and providing tailored insurance solutions, resulting in increased satisfaction and loyalty. Committed to ethical practices and continuous professional development.

Dynamic insurance professional with extensive experience at Mid-South Heart Center, adept at reducing costs and enhancing patient satisfaction. Expert in insurance verification and claims processing, demonstrating strong analytical skills and effective communication. Proven track record of improving billing accuracy and resolving complex insurance issues, ensuring timely reimbursements and client understanding.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Insurance collections professional with strong background in managing accounts receivable and resolving payment discrepancies. Expertise in financial analysis, negotiation, and compliance with regulations. Collaborative team player known for adaptability and consistent achievement of results. Proficient in using collection software, communication, and problem-solving skills to ensure timely and accurate collections.

1 .Managing a team of 15 people working in various departments i.e. Sales Support, operation & customer service.
2. Complete login includes new sourcing & Underwrite final login (payment collection, KYC completion, welcome calls, and other login related calls).
3. New Business processing of SBI Life Insurance, HDFC Life Insurance, PNB Met Life Insurance and Max Life Insurance.
4. Mutual fund processing of UTI.
5. Managing Customer Service Department.
6. Coordinate with parent companies to solve internal and external customers complains and issues.
7. Managing cross sell and retention department.
8. Updating monthly, quarterly and yearly business report of all channels to management.
9. Publish daily report of the business to management.
10.Daily tracking of applications.


Kourtney Lewis

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