Kourtney Freeman
Tucson
Summary
Dedicated phlebotomist and medical assistant with 16 years of experience, strong communication skills and a commitment to enhancing patient care. Experienced in specimen collection and patient interaction, consistently striving for efficiency in fast-paced environments. Proven ability to train new staff and support team dynamics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
Accu Reference Medical Lab
Tucson
10.2021 - Current
- Performed intravenous lab draws, ensuring patient comfort and accuracy in specimen collection.
- Created and processed lab requisitions to ensure timely testing.
- Coordinated communication with providers to clarify testing requirements and protocols, ensuring accurate and efficient lab operations.
- Informed patients about follow-up blood work and testing details, enhancing patient understanding and compliance.
- Managed inventory and ordered supplies to maintain consistent availability, supporting uninterrupted lab services.
Medical Assistant/Lead Phlebotomist
Central Clinical Labs
Tucson
11.2019 - 11.2021
- Phlebotomist
- Executed administrative tasks to support office operations
- Coordinated laboratory appointment schedules to ensure timely patient testing
- Managed incoming customer inquiries via phone to ensure timely assistance
Medical Assistant
Banner Health
Tucson
05.2021 - 10.2021
- Conducted venipuncture procedures to collect blood samples from patients in a clinical setting.
- Documented comprehensive patient history during intake assessments, informing treatment plans and improving patient care
- Measured accurate vital signs
- Assisted healthcare professionals during minor procedures, enhancing patient comfort and safety
- Sanitized and organized patient rooms, promoting a clean and safe environment for patient care
- Updated care plans
- Supported healthcare team by assisting with patient charting to maintain accurate medical records.
- Performed administrative duties, including scheduling and record management, streamlining clinic operations
- Reached out to patients via phone or email to remind them of upcoming appointments.
Medical Assistant
Genesis OB/GYN
Tucson
10.2020 - 05.2021
- Facilitated patient intake and documentation of medical history to ensure accurate health records.
- Administered medications and vaccines under physician supervision.
- Executed clinical duties to support patient care and enhance workflow efficiency.
- Conducted routine laboratory tests and collected specimens for timely analysis and diagnosis.
Medical Assistant-OBGYN
Northwest Medical Center Tucson
Tucson
07.2019 - 11.2019
- Supported gynecological examinations by preparing instruments and assisting providers
- Documented patient medical history accurately to support effective treatment planning
- Recorded patient vital signs
- Communicated with patients regarding appointment details and resolved inquiries
- Processed medication refill requests to support patient adherence to treatment plans
- Retrieved referrals/authorizations
- Coordinated surgery schedules to enhance operating room utilization and streamline surgical procedures
- Managed supply inventory and facilitated timely ordering to ensure uninterrupted patient care
Lead/Clinical Coordinator-OBGYN
Beth Israel Deaconess Medical Center
Boston
05.2012 - 05.2019
- Facilitated patient interactions to enhance continuity of care.
- Assisted with various in-office procedures (endometrial biopsy, colposcopy, hysteroscopy, cystoscopy, intrauterine device placement/removal, Nexplanon removal/replacement) to support patient treatment plans.
- Trained to check-in and check-out patients including scheduling appointments and ordering radiology.
- Conducted patient intake and recorded vital signs during appointments.
- Ordering and collecting specimens including blood to send off.
- Coordinated clinical coverage and employee schedules, ensuring optimal staffing and smooth operations.
- Managed inventory by ordering essential medical supplies, ensuring availability for patient care.
- Play a key role in training and onboarding new employees within the department.
- Assessed employee competencies to ensure compliance with training standards.
Education
Medical Assisting - certificate
Everest Institute-Chelsea
Chelsea, MA11-2012
High School Diploma -
Revere High School
01-2010
Skills
- Venipuncture
- Clinical documentation
- Patient care
- OB/GYN surgical procedures
- Scheduling
- Time management
- Training
- Communication
Certification
- CPR/AED: ADULT, CHILD & INFANT +FIRST AID(BLS), 10/01/25, 10/01/27, AMERICAN CPR CARE ASSOCIATION CERTIFICATE
- First Aid Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Phlebotomist
Accu Reference Medical Lab
10.2021 - Current
Medical Assistant
Banner Health
05.2021 - 10.2021
Medical Assistant
Genesis OB/GYN
10.2020 - 05.2021
Medical Assistant/Lead Phlebotomist
Central Clinical Labs
11.2019 - 11.2021
Medical Assistant-OBGYN
Northwest Medical Center Tucson
07.2019 - 11.2019
Lead/Clinical Coordinator-OBGYN
Beth Israel Deaconess Medical Center
05.2012 - 05.2019
Medical Assisting - certificate
Everest Institute-Chelsea
High School Diploma -
Revere High School