Microsoft Office Suites 2003- Current
Kourtney Lyons
Fort Worth,TX
Summary
Seasoned Customer Associate with 22 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
EcoShield Pest Control
Fort Worth, Texas
01.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Inventory Counter
Syft Health Management Systems
Fort Worth, United States
09.2021 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated, collected and maintained vendor and organizational records.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Verified contents of inventory loads against Bills of Lading.
Store Manager
K And J Wireless
Montgomery, Alabama
02.2020 - 12.2022
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Key Holder Supervisor
Fragrance Outlet
Fort Worth, United States
05.2021 - 07.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Processed cash, credit, debit and check payments.
- Completed store opening and closing procedures.
- Provided sales feedback to management to address concerns in sales reports.
Guest Service Representative/Hotel Night Auditor
Fairfield Inn And Suites Marriott
Montgomery, AL
06.2019 - 02.2020
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Associate of Science - Business Administration And Management
Virginia College-Montgomery
Montgomery, AL 06.2012 - 02.2014
Skills
Inbound and outbound calling
Sales expertise
Complaint resolution
Report preparation
Cross-functional team collaboration
Negotiation
Account management
Route dispatch
Technical Support
POS systems expert
Administrative support
Key holder experience
Multi-line phone talent
Money handling abilities
CRM
Software
Opera
Marriott's Fossi
PestRoutes
Timeline
Customer Service Associate
EcoShield Pest Control
01.2022 - Current
Inventory Counter
Syft Health Management Systems
09.2021 - Current
Key Holder Supervisor
Fragrance Outlet
05.2021 - 07.2022
Store Manager
K And J Wireless
02.2020 - 12.2022
Guest Service Representative/Hotel Night Auditor
Fairfield Inn And Suites Marriott
06.2019 - 02.2020
Associate of Science - Business Administration And Management
Virginia College-Montgomery
06.2012 - 02.2014