Jasmine Carter
Houston,TX
Summary
Driven professional with a proven track record in healthcare and customer service. Excelled in enhancing client engagement through effective communication and meticulous data management. Demonstrates expertise in Microsoft Office and exceptional organizational skills. Achieved significant improvements in operational efficiency by implementing strategic calling techniques.
Overview
8
8
years of professional experience
Work History
Outreach Specialist
Datavant
Fort Wayne, IN
07.2024 - Current
- Initiated calls to allocated healthcare professionals.
- Conducted over 60 outbound calls daily.
- Implemented calling strategies to motivate medical providers to send charts using fax or mail
- Addressed inquiries from provider offices.
- Conducted follow-ups with prospective clients.
- Maintained strict confidentiality in handling patient information under HIPAA guidelines.
- Entered all call transactions into the designated computer software system.
- Followed assigned daily and weekly communication goals.
- Managed data accurately and efficiently.
Direct Support Staff
AID of Indiana
Fort Wayne, IN
05.2021 - 05.2024
- Aid individuals with intellectual disabilities with daily living activities
- Help with medication management as directed by Nursing staff
- Maintain proper documentation to record daily care
Warehouse Worker
Honda
Monroeville, IN
05.2017 - 02.2020
- Inspected and cleaned parts to ensure quality.
- Performed electrical work on lighting structures with high accuracy.
- Organized materials through packaging and labeling in preparation for shipping.
- Performed lite assembly of automobile parts
Sales Representative
Teleperformance
Fort Wayne, IN
07.2017 - 05.2019
- Handled guest inquiries through efficient phone communication.
- Managed hotel bookings by modifying reservations, processing cancellations and resolving customer concerns.
- Trained new customer service representatives on their roles.
- Achieved sales commission targets.
Education
High school diploma - GED
Skills
- Proficient skills in Microsoft Windows suits
- Proficient skills in operating office equipment
- Excellent documentation skill
- Functions well under pressure
- Dependable and hard working
- Communication skills
- Senior care
- Customer service
- Computer skills
- Sales
- Guest services
- Hospitality
- Microsoft Office
- Phone etiquette
- Data entry
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Windows
- Patient care
- Caregiving
- Vital signs
- Home & community care
- Medical terminology
- First aid
- Community engagement
Timeline
Outreach Specialist
Datavant
07.2024 - Current
Direct Support Staff
AID of Indiana
05.2021 - 05.2024
Sales Representative
Teleperformance
07.2017 - 05.2019
Warehouse Worker
Honda
05.2017 - 02.2020
High school diploma - GED
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