Kourtney Robertson
Mays Landing,NJ
Summary
Accomplished Lead Teacher at Tiny Tots Academy, adept in classroom management and lesson development, significantly enhancing student and teacher performance. Leveraged behavior modeling at Boscov's to improve customer loyalty and sales outcomes. Proven track record in fostering educational and retail environments for optimal growth and development, demonstrating both hard and soft skills without relying on numerical data.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Tiny Tots Academy
03.2022 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Retail Sales Associate
Boscov's
03.2021 - 06.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
T-Mobile
05.2019 - 09.2019
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
Dunkin
08.2018 - 04.2019
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06.2015
Skills
- Lesson development
- Classroom Management
- Behavior Modeling
Timeline
Lead Teacher
Tiny Tots Academy
03.2022 - Current
Retail Sales Associate
Boscov's
03.2021 - 06.2021
Sales Associate
T-Mobile
05.2019 - 09.2019
Crew Member
Dunkin
08.2018 - 04.2019
High School Diploma -
Oakcrest High School
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