Kourtney Rosenthal
Carthage,Missouri
Summary
Driven professional with a robust background at Crawford County Treasurer's Office, adept in vehicle registration and title processing. Excelled in enhancing customer service and streamlining operations, leveraging 8 years of MOVRS and KCOVRS systems expertise. Demonstrated exceptional communication and organizational skills, significantly improving team productivity and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Crawford County, Kansas Motor Vehicle Clerk
Crawford County Treasurer's Office
2016.06 - Current
- Title and register all vehicles, including standard and commercial motor vehicles, along with salvage/rebuilt salvage titles, repossessions, and possessory liens.
- Assisted customers with completing forms, clarifying requirements, and answering questions regarding motor vehicle processes.
- Processed license plate renewals promptly while ensuring correct fees were collected from customers upon submission of their documents.
- Kept up-to-date on changes in motor vehicle laws and regulations to provide accurate information to customers.
- Maintained confidentiality of sensitive customer information, ensuring compliance with privacy regulations and policies.
- Expedited document processing for faster turnaround times and improved customer experiences.
- Provided exceptional customer service through prompt responses to inquiries via phone, email, or in-person visits.
- Streamlined workflow by organizing daily tasks according to priority levels, increasing productivity rates among staff members.
- Ensured accuracy in data entry of vehicle information, reducing errors and streamlining the registration process.
- Collaborated with team members to maintain a well-organized office environment, increasing overall efficiency.
- Contributed to a positive work atmosphere by maintaining open communication channels and a professional demeanor at all times.
Paraprofessional
SEK Interlocal
2012.01 - 2016.05
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Practicum Student
Crawford County Court Services
2009.06 - 2009.08
- Observed and performed certain duties as a Court Service Officer.
- Caseload consisted of juvenile offenders assisting and supervising clients.
- Met with offenders and their guardians to make sure they were following the instruction of the court.
- Gave recommendations for counseling or other outside agencies to help the offender.
- In depth note taking to help write predisposition investigations, and attending court hearings of current and potential clients.
Education
Bachelor of Science - Psychology And Counseling/Minor in Justice Studies
Pittsburg State University
Pittsburg, KS12.2009
High School Diploma -
Girard High School
Girard, KS05.2004
Skills
- Proficient user of the MOVRS and KCOVRS systems with experience of 8 years of each.
- Excellent communication, organizational skills, and attention to detail.
- Ability to multitask.
- Able to work independently or in a group setting.
- Title processing proficiency
- Vehicle registration expertise
- Cash Handling
Timeline
Crawford County, Kansas Motor Vehicle Clerk
Crawford County Treasurer's Office
2016.06 - Current
Paraprofessional
SEK Interlocal
2012.01 - 2016.05
Practicum Student
Crawford County Court Services
2009.06 - 2009.08
Bachelor of Science - Psychology And Counseling/Minor in Justice Studies
Pittsburg State University
High School Diploma -
Girard High School
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