KOURTNEY SMITH
Katy
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers/patients and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Mc Health Initiative
Houston
04.2024 - Current
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Direct Care Giver
Clear Vision Youth Center (Residential Treatment)
Houston
08.2021 - 03.2024
- Enhanced understanding about how to interpret behavior and to respond appropriately.
- Always providing active sight and sound supervision to youth
- Calmly and responsibly respond during crisis situations and intervene to de-escalate using trained and approved methods and techniques of verbal and physical intervention to maintain safety in the environment.
- Observe and document youth participation in activities and interactions with others per program standards (youth logs and youth related reports)
- Monitor and support youth in completing activities of daily living such as chores and health and hygiene standards.
- Skills: CPR/AED + first aid trained (infant child & adult)
- Trauma trained
- patience and understanding of difficult life situations
- the ability to interact with youth and/or parents in a calm and professional manner
- Active listening, listening, multitasking
Customer Service Advocate
Target
Sugar Land, TX
02.2017 - 05.2021
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Managed customer relations and customer service through daily communication and interaction
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
- Assisted with price verification and implemented adjustments for discounts or promotions
- Exceeded service objectives by applying proven customer service and sales best practices.
Education
High School Diploma -
Kempner High School
Associate of Science - Nursing
Houston Community College
Stafford, TX01.2021
Skills
- Inbound and outbound calling
- Sales techniques
- Customer service
- Professional telephone demeanor
- Credit Card Processing
- POS Systems Expert
- MS Office Proficiency
- Complaint Resolution
- Route dispatch
References
Available Upon Request
Timeline
Administrative Clerk
Mc Health Initiative
04.2024 - Current
Direct Care Giver
Clear Vision Youth Center (Residential Treatment)
08.2021 - 03.2024
Customer Service Advocate
Target
02.2017 - 05.2021
High School Diploma -
Kempner High School
Associate of Science - Nursing
Houston Community College