Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Intern
Kourtney Wise

Kourtney Wise

West Monroe,LA

Summary

Goal-oriented, licensed insurance agent with ample management experience and leadership skills. Talented manager with expert team leadership, planning, and organizational skills built during successful career along with training employees to achieve unsupervised tasks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
3
3
Certification

Work History

Agent, State Farm

Kim Duke State Farm
07.2024 - 10.2024
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Generated leads for sales and rental properties through cold calls and referrals.

Customer Service Representative

Forth Insurance
05.2023 - 06.2024
  • Assisting customers with personal insurance needs utilizing multi-line phones and internal software
  • Maintaining positive customer relationships with superb customer service skills
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Agent

State Farm
12.2022 - 05.2023
  • Effectively followed leads through customer referrals, outside marketing, and cold calling
  • Analyzed individual needs of each customer to personalize quotes and policy options
  • Routinely met and surpassed sales goals while maintaining positive customer relationships
  • Informed clients of policies and procedures.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Store Manager

Cato Fashions
08.2016 - 12.2022
  • Used product knowledge and strong customer relationships to create a positive atmosphere within the store
  • Planned and developed virtual merchandising to maintain position as the district's store with best improvement
  • Managed full staff at all times with effective scheduling
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

Diploma -

West Ouachita High School
01.2000

Skills

  • Professional networking
  • Recordkeeping strengths
  • Account updating
  • Scheduling
  • Call center experience
  • Networking strategies
  • Career growth strategy development
  • Product sales
  • Schedule preparation
  • Client interviews
  • Lead prospecting
  • Personnel recruitment
  • Sales strategy development
  • Marketing
  • Competitor research
  • Performance management
  • Production
  • Retail operations management
  • Complaint handling
  • Money handling
  • Inbound and outbound calling

Certification

  • Property and Casualty License, Louisiana
  • Life and Health License, Louisiana

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Agent, State Farm

Kim Duke State Farm
07.2024 - 10.2024

Customer Service Representative

Forth Insurance
05.2023 - 06.2024

Agent

State Farm
12.2022 - 05.2023

Store Manager

Cato Fashions
08.2016 - 12.2022

Diploma -

West Ouachita High School

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Kourtney Wise