Michelle Saenz

State certified agent with 2nd renewal.

Interpreter for other licensed agents

Bilingual customer service agent

Selling 1 day to 6-12 month policies .

Seller of Home Owners Insurance

Seller of Rental insurance

Knowledge of 30 different auto carriers sodtware. Foreign & domestic policies

We rate with as many companies as possible !

Falcon Apollo. Foremost

Progressive First acceptance TRINITY

Dairyland Connect. Texas Ranger

Venture. Various Acceptance carriers

Kemper. LONESTAR. Alinsco

SanBORNS. Snap. United auto

Gainsco. Amwins . Common wealth

Mexi pass Alpine. Hallmark

Bridget. Aspen. Excellence

Sabor

.

Bilingual auto agent state certified

Auto policies

Store sales

Bank deposits

Store maintenance

Marketing

Commercial policies

Handling multiple types of customer service concerns .Documenting policies , handling carriers concerns

& inquiries over insureds and current sales .Training new customer service reps into new state licensed

agents , passing state exam , next to handling their own store .

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Answered constant flow of customer calls with minimal wait times

Handled customer inquiries and suggestions courteously and professionally

Answered customer telephone calls promptly to avoid on-hold wait times

Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing show room . stock room was space limited , consistent cleaning and maintaining .

Serviced multiple customers at once large audience listening to our information on our products . multi-tasked and enthusiastically handled special projects. calls

were a big part of sales .

Selected & recommended, and helped obtain or locate merchandise based on customer desires and needs.

Assembled promotional displays to increase brand awareness and attract customers.

Sales are for yearly labor hours , holidays are big ways to produce our yearly budget .

furriers assistant , handling every command of store owner, assisting in every aspect . sales, setting up

store for daily business , bringing out furs from vault that has its own responsibilities that set up for our yearly traveling shows .

Time is very crucial . ordering supplies from world wide vendors . Traveling shows

could be local, next city or somewhere in the united states

Proofread and edited documents for commercials , newspaper ads , printed . , letters to clients discussed

and implemented contracts with company lawyers for store policies .

Answered incoming phone calls to process project requests, transfer calls, or relay messages to

appropriate personnel. Fur business in Texas is consistent in growth and change younger generations

have brought us to social media. Facebook ,

Instagram etc. daily posts of new creations , eve