Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kourtney Zwiener

Wichita,KS

Summary

Young professional with an insatiable drive to achieve perfection and efficiency whether that means creating something entirely new or approving upon groundwork already there. Prefers to learn everything possible and quickly to be able to work independently and self-sufficiently, but excels in a team setting as well. Never turns down a request for help nor to provide mentoring. Not deterred by areas with little experience as there's nothing you can't do with fierce motivation and a little bit of a Google deep-dive. Takes great pride in exceptional reviews, comments, and, most importantly, smiles from end users.

Overview

6
6
years of professional experience

Work History

Application Administrator

Envision, Inc.
01.2023 - Current
  • Collaborated with cross-functional teams to define requirements for new application features, driving successful project completion.
  • Optimized application functionality by coordinating upgrades, patches, installations, and migrations as needed.
  • Increased overall system reliability through the implementation of effective backup and disaster recovery procedures.
  • Offered system and application support to internal employees.
  • Maximized system efficiency with routine performance analysis and optimization tasks.
  • Delivered training, documentation and end-user support.
  • Served as a subject matter expert on assigned applications, offering guidance to both technical staff and end-users alike.
  • Contributed to organizational cost savings efforts by identifying opportunities for consolidating licenses or reducing redundant technology usage.
  • Implemented new applications, features and enhancements to existing applications.
  • Reduced downtime by effectively troubleshooting and resolving complex technical issues.
  • Diagnosed and resolved hardware and software issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Developed and documented network policies, procedures and standards.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Devised scripts and automation tools to improve system efficiency.
  • Managed vendor relationships, negotiating contracts and ensuring timely delivery of support services.
  • Ensured data integrity and security by managing user access controls and permissions.

IT Technical Support Intern

Envision, Inc.
07.2021 - 12.2022
  • Increased team efficiency by assisting in the implementation of new technology systems and processes.
  • Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.
  • Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
  • Managed all asset inventory, including the deployment and maintenance of a new asset management software.

Undergrad Researcher

NIAR
10.2019 - 05.2021
  • Partnered with NIAR for project, working with Python to help sort data
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
  • Utilized statistical packages to analyze data and create visualizations.

Newspring Church Volunteer

01.2019 - Current
  • 252 Theatre Tech Team

Smoothie King Team Member

06.2019 - 09.2019
  • Quit due to staffing issues, was working about 30 hours a week while full-time school

Education

Bachelor of Science - Computer Science

Wichita State University
Wichita, KS
12.2022

No Degree - Software Engineering

Butler Community College
El Dorado, KS

High School Diploma -

Andover Central High School
Andover, KS
05.2019

Skills

  • Certified by Microsoft in Python Programming Language
  • System Administration
  • Teamwork and Collaboration
  • Eager learner, very quick to pick things up
  • Problem-Solving
  • Time Management
  • Attention to detail, driven to always have perfection
  • Multitasking, good under pressure
  • Excellent Communication
  • Adaptability and Flexibility
  • System Upgrades
  • Knows Visual Basic, C, HTML, CSS, Python, ARM, learning Javascript
  • Moderately skilled in German; learning Spanish

Accomplishments

  • 100+ Hours of Community Service
  • 2019 Koch Scholar at Wichita State University
  • 2019 Wallace Scholar at Wichita State University
  • Volunteers with Senior Services, Meals on Wheels
  • Attended the Robert Dole Youth Civic Leadership Institute at the University of Kansas
  • Organized and ran a voter registration drive at high school
  • Received an "ACE" Award from a teacher due to excellent character

Timeline

Application Administrator

Envision, Inc.
01.2023 - Current

IT Technical Support Intern

Envision, Inc.
07.2021 - 12.2022

Undergrad Researcher

NIAR
10.2019 - 05.2021

Smoothie King Team Member

06.2019 - 09.2019

Newspring Church Volunteer

01.2019 - Current

Bachelor of Science - Computer Science

Wichita State University

No Degree - Software Engineering

Butler Community College

High School Diploma -

Andover Central High School

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Kourtney Zwiener