STEPHANIE STADEL
El Paso,TX
Summary
Adaptable and customer-focused IT support professional with extensive experience in desktop support and application administration within a credit union/financial services environment, eager to get into the role of Desktop Support Specialist I. Proven expertise in troubleshooting technical issues, supporting end users, and resolving access and system-related problems while ensuring operational continuity across critical business systems. Achieved three promotions in under four years, reflecting a strong performance record, adaptability, and deep institutional knowledge. Known for delivering exceptional customer service and fostering effective communication and collaboration among users, technical teams, and business departments to minimize downtime and enhance overall productivity.
Overview
22
22
years of professional experience
Work History
Application Administrator
Langley Federal Credit Union
Newport News, VA
08.2025 - Current
- Oversaw administration and support of essential business applications for credit union, including Symitar, Opcon, Meridian Link, and associated operational systems. Collaborated with team to enhance support capabilities through cross-training on various applications.
- Facilitated collaboration with internal teams to troubleshoot and resolve application issues, engaging vendors as necessary.
- Managed vendor relationships to guarantee timely delivery of support services to escalate technical issues, track resolutions, and support application maintenance.
- Create and maintain test scenarios/UAT support for system enhancements and changes in test and production environments.
- Develop documentation and training materials for application users to include troubleshooting steps, resolution, system behavior and process improvements for team knowledge.
- Managed ticketing and documentation tasks using ServiceNow to ensure effective issue resolution and record-keeping.
Senior Desktop Support Technician
Langley Federal Credit Union
Newport News, VA
04.2023 - 08.2025
- Facilitated communication as primary contact for escalated issues from desktop team and credit union-wide concerns.
- Facilitated training and onboarding processes for new team members.
- Orchestrated comprehensive project plans and executed strategies to achieve operational goals.
- Collaborated with other IT departments to resolve issues and streamline processes.
- Facilitated collaboration with vendors to oversee hardware and software support and warranty services.
- Maintained accurate documentation of technical procedures within ServiceNow.
- Administered user work phones and iPads through Intune management system.
- Managed maintenance of IT vehicle, ensuring compliance with safety and state inspection requirements.
Desktop Support Technician
Langley Federal Credit Union
Newport News, VA
07.2022 - 04.2023
- Provided technical support for software and hardware to users. Assisted users with training sessions. Resolved basic connectivity issues and utilized Bomgar for remote assistance as necessary.
- Monitored tickets in ServiceNow and prioritized issues based on business impact. Documented steps taken to resolve problems effectively. Escalated tickets when necessary.
- Developed knowledge articles utilizing clear, step-by-step instructions.
- Engaged with IT professionals in multiple departments to deliver swift and efficient resolutions to technical challenges.
- Executed image deployment and software installation on PCs, ensuring seamless integration of peripheral devices.
- Collaborated with third-party vendors to coordinate warranty equipment repairs.
- Assisted in refreshing multiple branches. Completed assigned projects both independently and collaboratively within a team environment.
Core and ATM Operations Specialist
First Light Federal Credit Union
El Paso, TX
09.2021 - 07.2022
- Assisted in maintaining, upgrading, and repairing core processing mainframe systems. Supported scheduling, monitoring, and verifying mainframe backups and restores for disaster recovery and business continuity training.
- Assisted in managing profiles within Episys by adding and deleting as needed. Supported template creation and assignment processes. Operated batch jobs to ensure system efficiency. Developed test symbols for quality assurance. Collaborated with Symitar third-party vendors to resolve uprising issues.
- Monitored ATM systems to maintain operational efficiency. Assisted third-party vendor NCR in troubleshooting issues to maximize ATM availability.
- Delivered level two support by addressing technical inquiries and resolving KACE service desk requests related to core systems and ATM networks.
- Created comprehensive knowledge articles to enhance information accessibility.
- Works with IT Applications team when executing updates and service packs in Episys.
- Oversees management of operational schedules in OpCon Enterprise Manager, ensuring continuity by intervening with manual process execution during automation disruptions.
Technology Support Technician
AACPS
MD
04.2020 - 07.2021
- Delivered technical assistance to staff, teachers, and students across two elementary schools through phone, face-to-face, and remote interactions.
- Tracked and resolved tickets using Remedy/Smart IT to support team efficiency. Managed inventory through AIM to ensure availability of resources.
- Oversaw workstation maintenance and updates through system upgrades and imaging via ghosting or PXE.
- Administered comprehensive support for hardware and software, ensuring adherence to technology guidelines.
- Supported numerous families by resolving Chromebook issues through remote assistance during COVID-19 pandemic.
- Engaged with supervisor and team to ensure alignment on work productivity and proactively resolve challenges.
Secretary
George Cromwell Elementary
Glen Burnie, MD
10.2019 - 04.2020
- Registers new students and maintains their records all while ensuring student information confidentiality. Keeps records organized and readily accessible. Records attendance on a daily basis. Manages schools MOI money, prepares purchase orders and processes all transactions
- Greets/attends visitors and screens incoming phone calls. Distributes messages to appropriate staff. Signs students in and out of school and issues student tardy slips. Sorts and distributes mail. Completes miscellaneous tasks given including typing and organization. Helps translate Spanish/English
Principals Secretary
Meade Senior High School
Ft. Meade, MD
06.2016 - 06.2017
- Assisted the Principal to include providing support to the Assistant Principals; maintained the calendar, tracked all appointments 1 meetings and prepared needed materials
- Opened and sorted all school mail, screened incoming calls, and responded emails for the principal; responded to inquiries from parents, students, staff, and the public to provide information
- Updated and maintained the school website; prepared memos and/or took meeting minutes in the absence of the Business Manager
Administrative Assistant
Meade Senior High School
Ft. Meade, MD
08.2015 - 06.2016
- Supported the administrative staff, teachers, parents, students, and outside customers; scheduled, arranged appointments, meetings, and conferences, copied materials for meetings, typed and distributed documents
- Greeted visitors and answered questions, received, and distributed messages to appropriate staff; preserved various records, logs, and files, assisted with Spanish and English translations
- Promotion to Principals Secretary
Program Associate Lab Tech
Child Youth and Services
Ft. Meade, MD
11.2014 - 08.2015
- Performed routine maintenance on computer peripherals and software to support daily operations. Assisted in diagnosing and resolving hardware and software problems. Maintained equipment functionality through regular troubleshooting tasks.
- Organized and led program activities for participants. Monitored participant behavior according to Department of Defense, Army, and local guidelines.
Computer Information System Analyst (25B)
US Army
Fort Bliss, TX
09.2004 - 06.2007
- Assisted in managing over 200 brigade computer systems. Installed software and hardware components. Resolved IT issues and maintained compliance with Information Assurance Vulnerability Alerts.
- Assisted in setting up new computers and laptops. Helped with cable management and troubleshooting network connections. Supported user account creation and maintenance in Server 2003. Provided customer service support and managed a trouble ticket system.
Education
Bachelor of Science - Computer Information Systems/Management
Park University
El Paso, TX06.2011
Diploma - Network Administrator
Computer Career Center
El Paso, TX06.2010
Skills
- Enterprise Application Support
- User Support
- Vendor Coordination
- Active Directory
- DNS
- DHCP
- Intune
- Office 365
- Acer Chromebook 732T Certified
- Spanish- Intermediate
Languages
Spanish
Native or Bilingual
Timeline
Application Administrator
Langley Federal Credit Union
08.2025 - Current
Senior Desktop Support Technician
Langley Federal Credit Union
04.2023 - 08.2025
Desktop Support Technician
Langley Federal Credit Union
07.2022 - 04.2023
Core and ATM Operations Specialist
First Light Federal Credit Union
09.2021 - 07.2022
Technology Support Technician
AACPS
04.2020 - 07.2021
Secretary
George Cromwell Elementary
10.2019 - 04.2020
Principals Secretary
Meade Senior High School
06.2016 - 06.2017
Administrative Assistant
Meade Senior High School
08.2015 - 06.2016
Program Associate Lab Tech
Child Youth and Services
11.2014 - 08.2015
Computer Information System Analyst (25B)
US Army
09.2004 - 06.2007
Bachelor of Science - Computer Information Systems/Management
Park University
Diploma - Network Administrator
Computer Career Center