Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kourtni Cook

Lancaster,PA

Summary

OPPORTUNITY TO UTILIZE AND DEVELOP NEW SKILLS WITH A CORPORATION OR ORGANIZATION WHO WILL PROVIDE THE OPPORTUNITY FOR ADVANCEMENTS CONSISTENT WITH MY ABILITY TO CONTRIBUTE.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PCA Personal Care Assistant

Keystone Villa At Ephrata
05.2023 - Current
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management

Sales Associate

T-Mobile
12.2021 - 05.2023
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

Customer Service Representative

Rite Aid
04.2019 - 12.2021
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

PCA Personal Care Assistant

Harrisburg Hospital
01.2017 - 10.2019
  • Provided personalized care and assistance to patients, ensuring their comfort and well-being

PCA Personal Care Assistant

Keystone Human Services
11.2011 - 01.2017

My Patient Care Assistant position involved assisting clients with daily activities, such as bathing, dressing, and grooming, as well as providing companionship and support. Duties also included helping with tasks like meal preparation, and light housekeeping.

Education

Undergraduate - Forensic Science

Harrisburg University College
Harrisburg, PA
12.2012

Undergraduate - Computer Science

Shippensburg University College
Shippensburg, PA
12.2011

High school Diploma - undefined

Science and Technology High School
12.2008

Skills

  • Great Communication Skills
  • Leadership
  • Ability to Work Under Pressure
  • Time Management
  • Computer Science
  • Dementia care
  • HIPAA compliance
  • Infection control
  • Daily living assistance
  • Family support
  • CPR certification
  • Patient observation
  • Patient services
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Behavioral management

Certification

First Aid Certification

Timeline

PCA Personal Care Assistant

Keystone Villa At Ephrata
05.2023 - Current

Sales Associate

T-Mobile
12.2021 - 05.2023

Customer Service Representative

Rite Aid
04.2019 - 12.2021

PCA Personal Care Assistant

Harrisburg Hospital
01.2017 - 10.2019

PCA Personal Care Assistant

Keystone Human Services
11.2011 - 01.2017

High school Diploma - undefined

Science and Technology High School

Undergraduate - Forensic Science

Harrisburg University College

Undergraduate - Computer Science

Shippensburg University College
Kourtni Cook