KOURTNI GAVIN
Highland Park,MI
Summary
Dedicated and results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced environments. Adept at managing high call volumes, resolving customer inquiries with efficiency and professionalism, and fostering strong client relationships. Recognized for strong communication skills, attention to detail, and a commitment to providing a positive customer experience. Brings a proactive approach to problem-solving and a passion for exceeding service expectations.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Customer Care Services
08.2024 - 09.2024
- Conducted outbound calls to inform customers about appliance insurance renewals and assist with plan selections
- Delivered professional, courteous service while addressing customer questions and concerns
- Maintained accurate call logs and updated customer profiles in the system
- Demonstrated active listening and empathy to de-escalate concerns and retain customers
Production Worker (Temp Assignment)
Express Employment Professionals
01.2023 - 05.2024
- Assigned to various warehouse roles including packing, labeling, quality checks, and shipping support
- Adapted quickly to changing job duties and maintained productivity in high-paced environments
- Worked collaboratively with warehouse teams to meet daily order quotas and ensure timely deliveries
- Followed safety procedures and cleanliness standards in accordance with site requirements
Material Handler
LG Electronics
01.2023 - 04.2023
- Oversaw inventory flow and ensured accurate product rotation using FIFO inventory methods
- Conducted stock inspections for damages, expiration, and compliance with quality standards
- Maintained clean, organized workspaces and supported receiving, stocking, and product movement
- Reported inventory discrepancies and supported audits to ensure stock accuracy
Order Picker
Meijer
09.2022 - 10.2022
- Accurately selected and packed online grocery orders for customer curbside pickup
- Verified product quantities, quality, and substitution preferences
- Maintained efficiency to meet strict time windows for order completion
- Communicated with team leads to report shortages or order discrepancies
Production Worker
Staffing Synergies
01.2022 - 04.2022
- Supported high-volume assembly line in the packaging of COVID-19 testing kits
- Maintained strict quality control standards while assembling components
- Worked with team members to meet daily production targets
- Ensured all tasks were performed in a clean and sanitized environment
Skills
- Inbound & Outbound Call Handling
- Customer Support & Conflict Resolution
- Order Fulfillment & Inventory Control
- Warehouse Operations & Material Handling
- Appointment Scheduling & Follow-ups
- Fast Learner & Adaptable to New Systems
- Team Collaboration & Time Management
- Basic Computer Proficiency (Microsoft Office, data entry)
Timeline
Call Center Representative
Customer Care Services
08.2024 - 09.2024
Production Worker (Temp Assignment)
Express Employment Professionals
01.2023 - 05.2024
Material Handler
LG Electronics
01.2023 - 04.2023
Order Picker
Meijer
09.2022 - 10.2022
Production Worker
Staffing Synergies
01.2022 - 04.2022
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