DAZIYA JACKSON
Fort Lauderdale,fl
Summary
Experienced customer service professional seeking a career position in an established company. Committed to delivering exceptional customer service and eager to contribute to a professional environment that fosters growth and development.
Overview
4
4
years of professional experience
Work History
Call Center Agent
AddleOne
12.2024 - 03.2025
- Analyzed and collected customer information to prepare product or service reports
- Built sustainable relationships and trust-with customer accounts using open and interactive communication
- Read from scripts to promote uniformity and consistency in communications
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Maintained a professional, Friendly demeanor with customers at all times, receiving 130+ positive customer reviews
- Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
- Took 55+ customer orders per shift and made outbound calls for delivery delays or billing issues
Customer Service Representative
Tele-performance USA LEC
09.2023 - 12.2024
- Conferred with customers by telephone to provide information about products or services, canceled accounts, or obtained details of complaints
- Kent records of customer interactions or transactions, recorded details of inquiries, complaints, or comments
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner while securing customer information
- Performed sales analytics and provided recommendations that increased sales
- Responded to a large number of calls related to product and service inquiries (technical support, warranty claims, sales, etc.)
Front Desk Receptionist
Holiday Inn Express
10.2022 - 07.2023
- Welcomed and assisted 40+ hotel guests each day
- Managed bookings and assigned rooms to guests
- Ensured smooth guest check-in and check-out procedures
- Operated the cash register, handled payments, issued invoices
- Handled telephone calls with an overall customer satisfaction score of 96%
Clerical Assistant
Career Source Broward
06.2021 - 08.2022
- Provided clerical support in areas of file maintenance and preparation processing of educational documentation
- Provided a high standard of customer service including receiving visitors and maintaining attendance records of all visitors
- Organized and maintained filing system (electronic and paper files) as needed to support office functions
- Onboarding paperwork of new and transferred employees
- Performed other tasks and duties required for this position
- Ensured that provider records are of the highest quality for proper payment and benefit processing
- Reconciled discrepancy error reports, and checked workflow error queues daily
Education
Coconut Creek High School
Skills
- Problem Solving Skills
- Time Management
- Excellent Communication Skills
- Microsoft Office 305
- Inbound & Outbound Call Handling
- Customer Service
- Data entry & Maintenance
- Transaction Processing
- Collaborative
Key Qualifications
- Problem Solving Skills
- Time Management
- Excellent Communication Skills
- Microsoft Office 305
- Inbound & Outbound Call Handling
- Customer Service
- Data entry & Maintenance
- Transaction Processing
- Collaborative
Timeline
Call Center Agent
AddleOne
12.2024 - 03.2025
Customer Service Representative
Tele-performance USA LEC
09.2023 - 12.2024
Front Desk Receptionist
Holiday Inn Express
10.2022 - 07.2023
Clerical Assistant
Career Source Broward
06.2021 - 08.2022
Coconut Creek High School