Tori Romer
Manchester,KY
Summary
Knowledgeable Call Center Representative with experience assisting various types of customers. Accomplished in providing accurate information to callers while exceeding client expectations in high-volume call center. Offering excellence problem solving and team building abilities.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Senture, LLC
08.2021 - Current
- Customer Care representative
- Leadership skills
- Assist with new hires/trainings
- Good communication skills
- Meeting quality goals
- Flexible schedule upon request
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Order Filler
Walmart DC
04.2021 - 07.2021
- Order filling various foods
- Fork Lift operator certified
- Shipping/labeling expert
- Followed orders precisely for correct items, sizes and quantities
Machine Operator
Mubea
10.2020 - 02.2021
- Quality control
- Inspection of parts
- Testing of parts
- Packing/Shipping
- Operated electric pallet jack
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Office Manager
Simply Moore Consulting
07.2020 - 10.2020
- Office Management
- Assisted in day-to-day scheduling
- Responsible for office supplies and ordering
- Account Management
- Ensured timely customer billing
- Updated reports, managed accounts, and generated reports weekly for company database.
Call Center Agent
Senture, LLC
11.2018 - 06.2020
- Call Center Representative
- Good communication skills
- Meeting quality goals
- Demonstrated good de-escalation skills
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Assembler
ABC Automotive
09.2014 - 09.2018
- Machine operator
- Quality control
- Inspection of parts
- Testing of parts
- Packing/Shipping
Education
Eastern Kentucky University
Manchester, KY08.2013
High School Diploma -
Clay County High School
Manchester, KY05.2013
Skills
- Customer Retention Strategies
- Process Improvement
- Store maintenance
- Typing Speed
- Customer Support
- Gathering information
- Inbound Phone Call Management
- Performance monitoring
- Computer Skills
- Team Development
- Problem Solving Skills
- Flexible
- Team builder
Timeline
Call Center Agent
Senture, LLC
08.2021 - Current
Order Filler
Walmart DC
04.2021 - 07.2021
Machine Operator
Mubea
10.2020 - 02.2021
Office Manager
Simply Moore Consulting
07.2020 - 10.2020
Call Center Agent
Senture, LLC
11.2018 - 06.2020
Assembler
ABC Automotive
09.2014 - 09.2018
Eastern Kentucky University
High School Diploma -
Clay County High School
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