Abigail Precht
Aurora,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of information. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Friendly, with 8 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Morrow Solutions
Springfield, MO
01.2022 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Bartender
Darden Restaurants Inc
Springfield, MO
04.2021 - 12.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Server
L'Auberge Casino Resort
Lake Charles, LA
06.2019 - 12.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
General Studies
McNeese State University
Lake Charles, LAEarly Childhood Education
Ozarks Technical Community College
Springfield, MOSkills
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Customer Retention Strategies
Timeline
Call Center Agent
Morrow Solutions
01.2022 - 05.2022
Bartender
Darden Restaurants Inc
04.2021 - 12.2021
Server
L'Auberge Casino Resort
06.2019 - 12.2020
General Studies
McNeese State University
Early Childhood Education
Ozarks Technical Community College
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