Melissa Hairston
Dallas,TX
Summary
I have always enjoyed customer service. My skills are very strong. I am very dependable and trustworthy. I also enjoy working with inputting data and can be called on to be very efficient. I was raised here in Dallas Texas and are familiar with the Dallas and metroplex area. I am not married and my children are grown. I have a brother and sister who live here in Dallas.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Agent
Kelly Services
Dallas, Texas
11.2021 - 05.2022
Called clients in the Dallas area to encourage them to come to the clinic which was in the Juanita craft Recreation Center. We asked them what their COVID-19 booster status was. We then made appointments for the client if they wanted to receive a 3rd shot or 4th booster. We then recorded all our information into a data base .
Data Entry Clerk
Dallas Sheriff Department
Dallas, Texas
05.2021 - 10.2021
Input data regarding inmate information. Updating the status of inmates. Processed warrants for inmates. Alerted other law inforcement agencies of inmate status.
Administrative Assistant Clerk
Community Partners Of Dallas
Dallas, Texas
02.2019 - 11.2020
Answered phones, greeted visitors, filing, created power point presentations, checked messages. Assisted other co-workers with various projects. Proficient in Microsoft applications.
Education
No Degree - Administrative Assistance And Secretarial Science
Texas A & M Canyon Texas
Canyon TexasNo Degree - Administrative Assistance And Secretarial Science
Tyler Junior College
Tyler, TXAssociate of Applied Science - Computer And Information Sciences
Richland College
Dallas, TXHigh School Diploma -
Lakehill Prepatory School
Dallas Texas05.1976
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Verbal and Written Communication
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Document and Records Management
- Patient and Empathetic
- Excellent Attention to Detail
Certification
Certified in Information Technology
Certified in Computer Technology
Licsensed as a Community Health Worker
Timeline
Call Center Agent
Kelly Services
11.2021 - 05.2022
Data Entry Clerk
Dallas Sheriff Department
05.2021 - 10.2021
Administrative Assistant Clerk
Community Partners Of Dallas
02.2019 - 11.2020
No Degree - Administrative Assistance And Secretarial Science
Texas A & M Canyon Texas
No Degree - Administrative Assistance And Secretarial Science
Tyler Junior College
Associate of Applied Science - Computer And Information Sciences
Richland College
High School Diploma -
Lakehill Prepatory School
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