Jennifer Bednez

• Delivered exceptional customer service to our Retailers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Helped large volume of Retailers every day with positive attitude and focus on their satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Verified documents for passage into Canada
• Followed all Air Canada standard operating policies
• assisted passenger with lost or mishandled baggage
• operation and inspection of the jet bridge
• securing airplane for departure from jet

placing orders for forms

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Performed scheduled patient medication monitoring and documented results to establish patients' well-being.
• Assisted clients with self care, household chores, exercise, positive and appropriate behavior and community involvement,

• Assisted customers with setting up or closing accounts and signing up for new services
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Performed general teller duties for drive-thru line and in the lobby.
• Trained new Tellers.
• Writing tellers schedules
• Scheduling and conducting office meetings.
• Maintaining and teaching Northwest's mission statement
• Maintaining all compliance with Federal Banking Guidelines.
• Following and teaching all standard operating procedures
• Assisting the Manager and Assistant Manager with all audits within the bank
• Maintaining and teaching the importance of customer confidentiality