Lenae Hudson
Populus Group/Ace Hardware Corporation
Richmond Hill,GA
9
years of professional experience
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Marketing Specialist
1 Year 4 Months- Manage Ace Rewards email box
- Proof coupon and reward mailers for print vendor in timely manner
- Create and deploy monthly newsletters for retailers/field staff
- Submit invoices for approval and payment to vendors
- Create promotional IDs for internal campaign process
Merchandising Coordinator
5 Years 1 Month- Research and provide resolution on escalated emails and calls via tickets
- Answered retailer questions regarding merchandise, department information, and pricing
- Manage over 50 calls from retailers and call center daily
- Monthly Meetings with merchants on new/upcoming department changes
- Managed calibration meeting to discuss recorded team calls
- Researched vendor pricing disputes and provided approval or denial to reconcile
Customer Service Representative
8 Months- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Provide accurate and complete information regarding insurance benefits
- Keep records of customer interactions
- Research healthcare providers and specialists for members
Verification Specialist/Adjudicator
11 Months- Trained on multiple clients to verify academic and employment information
- Answered inbound calls to verify information and made outbound calls to employers and academic
- Adjudicate the work of verification specialist
- Listen to company voicemail and update needed information on verification checks
Education
High School Diploma
Skills
Customer Service
Attention to Detail
Decision Making
Problem Solving
Flexibility
Time Management
Data Collection Processes
Communications Management
Administrative Support
Computer Proficiency
Timeline
Marketing Specialist
Populus Group/Ace Hardware Corporation
03.2022 - 07.2023Read More
Merchandising Coordinator
Ace Hardware Corporation
12.2016 - 01.2022Read More
Customer Service Representative
Alta Staff/IlliniCare
09.2015 - 05.2016Read More
Verification Specialist/Adjudicator
Aerotek/First Advantage
10.2014 - 09.2015Read More
Kenwood Academy High School
High School Diploma
Read More