Lenae Hudson
Richmond Hill,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Marketing Specialist
Populus Group/Ace Hardware Corporation
03.2022 - 07.2023
- Manage Ace Rewards email box
- Proof coupon and reward mailers for print vendor in timely manner
- Create and deploy monthly newsletters for retailers/field staff
- Submit invoices for approval and payment to vendors
- Create promotional IDs for internal campaign process
Merchandising Coordinator
Ace Hardware Corporation
12.2016 - 01.2022
- Research and provide resolution on escalated emails and calls via tickets
- Answered retailer questions regarding merchandise, department information, and pricing
- Manage over 50 calls from retailers and call center daily
- Monthly Meetings with merchants on new/upcoming department changes
- Managed calibration meeting to discuss recorded team calls
- Researched vendor pricing disputes and provided approval or denial to reconcile
Customer Service Representative
Alta Staff/IlliniCare
09.2015 - 05.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Provide accurate and complete information regarding insurance benefits
- Keep records of customer interactions
- Research healthcare providers and specialists for members
Verification Specialist/Adjudicator
Aerotek/First Advantage
10.2014 - 09.2015
- Trained on multiple clients to verify academic and employment information
- Answered inbound calls to verify information and made outbound calls to employers and academic
- Adjudicate the work of verification specialist
- Listen to company voicemail and update needed information on verification checks
Education
High School Diploma -
Kenwood Academy High School
Chicago, IL06.2006
Skills
- Customer Service
- Attention to Detail
- Decision Making
- Problem Solving
- Flexibility
- Time Management
- Data Collection Processes
- Communications Management
- Administrative Support
- Computer Proficiency
Timeline
Marketing Specialist
Populus Group/Ace Hardware Corporation
03.2022 - 07.2023
Merchandising Coordinator
Ace Hardware Corporation
12.2016 - 01.2022
Customer Service Representative
Alta Staff/IlliniCare
09.2015 - 05.2016
Verification Specialist/Adjudicator
Aerotek/First Advantage
10.2014 - 09.2015
High School Diploma -
Kenwood Academy High School
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