Veronica S. Mendoza

University Oaks Dental

05.2022 - 11.2023

Increased office awareness by developing and implementing targeted marketing campaigns.
Streamlined communication processes, leading to improved collaboration between office and community.
Planned marketing initiatives and leveraged referral networks to promote business development.
Met with vendors to assess products, inquire about services we could offer to patients.
Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Monitored social media questions and comments and appropriately responded.

Shine Dental

04.2020 - 11.2021

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Updated reports, managed accounts, and generated reports for company database.
Managed office operations while scheduling appointments for department managers.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Coordinated special projects and managed schedules.
Controlled finances to lower costs and keep business operating within budget.
Coached new hires on company processes while managing employees to achieve maximum production.

South Texas Dental

10.1995 - 02.2020

Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
Established and maintained operational standards for 12 Houston locations.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Held meetings with director to identify techniques to overcome sales obstacles.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Summary