Kourtni Plymell
Tooele,UT
Summary
Dynamic and motivated professional seeking a challenging position that leverages a diverse skill set while fostering continuous personal and professional development. Committed to contributing to a collaborative team environment with a strong dedication to excellence and a passion for learning. Proven ability to adapt quickly to new challenges and thrive in fast-paced settings, ensuring impactful contributions from day one. Dedicated to achieving individual and organizational goals through innovative problem-solving and effective communication.
Overview
14
14
years of professional experience
Work History
Receptionist
Shannon D Lawson DDS
Tooele, UT
09.2022 - Current
- Answering phones.
- Patient check in/ check out and scheduling.
- Checking insurance, understanding benefits, eligibility, claim status. Figuring out why claims were denied and how it can be fixed so we could possibly correct it.
- Calculating patient copays.
Contact Lens Specialist/ Billing/ Front Desk
InVision Eye Health
Sandy, UT
04.2018 - 08.2022
- Properly following all check-in and check-out protocols with patients, as well as scheduling patients, and completing in-take forms protocol.
- Overseeing anything and everything contact lens related as per; ordering, checking in orders, stock and inventory, etc.
- Knowledgeable with the process of, and carrying out the task of billing exams and materials with vision plans only.
Ophthalmic Technician
InVision Eye Health
Sandy, UT
03.2016 - 03.2018
- Responsible for all patients pre-work up for all the doctors.
- Assist the doctor in any small procedures and/ or special testing.
- Troubleshoot any problems within the office or regarding patients.
Head Cheer Coach
Tooele High School
Tooele, UT
04.2015 - 03.2017
- Supervising young athletes at practices, games, and competitions.
- Providing safe and proper instruction to each athlete.
- Organizing fundraisers, practice schedules, and several parent meetings.
Server/Server Trainer/Training Coordinator
Texas Roadhouse
Taylorsville, UT
10.2013 - 03.2016
- Providing fast paced but excellent customer service to multiple guests.
- Training new hires in all aspects of serving and customer service.
- Conducting new hire orientations as well as organizing all training.
Assistant Cheer Coach
Tooele High School
Tooele, UT
10.2012 - 03.2015
- Responsible for supervising at multiple games, practices, and competitions.
- Choreographing multiple routines for assemblies, performances, and competitions.
- Provide additional help to better the talent of the athletes.
Server/Bartender/Host
Iggy's Sports Grill
Salt Lake City, UT
07.2012 - 10.2013
- Overseeing other servers in their side work and sections.
- Responsible for proper storage and counts of all bar products.
- Greeting customers in a friendly manner and organizing seating charts.
Education
A.S.S. - Culinary Arts
Johnson & Wales University
Providence, Rhode Island01-2010
High School - undefined
Edward Little High School
Auburn, Maine01-2008
Skills
- Dependable and committed performance
- Effective customer service
- Experienced with Google Docs and spreadsheets
- Active listening and clear communication
- Independent multitasker
Accomplishments
- CPOA Certified American Optometric Association August 2017- Present
- CPO Certified American Optometric Association October 2016- Present
- Graduated Dean’s List Johnson & Wales University May 2010
- Rookie of the Year National Cheerleaders Association June 2009
- Top Veteran Instructor National Cheerleaders Association June 2013
- Training Coordinator of the Quarter Texas Roadhouse July 2015
Timeline
Receptionist
Shannon D Lawson DDS
09.2022 - Current
Contact Lens Specialist/ Billing/ Front Desk
InVision Eye Health
04.2018 - 08.2022
Ophthalmic Technician
InVision Eye Health
03.2016 - 03.2018
Head Cheer Coach
Tooele High School
04.2015 - 03.2017
Server/Server Trainer/Training Coordinator
Texas Roadhouse
10.2013 - 03.2016
Assistant Cheer Coach
Tooele High School
10.2012 - 03.2015
Server/Bartender/Host
Iggy's Sports Grill
07.2012 - 10.2013
High School - undefined
Edward Little High School
A.S.S. - Culinary Arts
Johnson & Wales University