Ana Julia Fernandes

• Welcome clients and create a warm, professional experience from check-in to check-out.
• Schedule appointments, manage provider calendars, and handle client communications by phone, text, and email.
• Built strong relationships with clients to maintain high satisfaction and enhance retention rates.
• Educated clients on services, promotions, and treatment expectations to enhance their experience.
• Maintain accurate client records, consent forms, and treatment documentation.
• Processed payments and managed retail product sales to ensure accurate transactions and customer satisfaction.
• Support providers by preparing treatment rooms and ensuring smooth patient flow throughout the day.
• Collaborate with providers and team members to ensure efficient daily operations and exceptional patient care.
• Apply topical numbing cream and prepare patients for aesthetic procedures according to office protocols.

• Greeted clients, answered phones, scheduled appointments, and helped keep the front desk running smoothly.
• Assisted veterinarians with exams, vaccinations, and basic treatments.
• Helped restrain and comfort animals during procedures and appointments.
• Cleaned and prepared exam rooms and medical equipment between patients.
• Maintained patient records and updated client information.
• Educated pet owners on medications, follow-up care, and general pet health.
• Worked closely with the veterinary team to ensure patients received quality care and attention.
• Handled a fast-paced environment while providing friendly customer service to clients and their pets.

• Consulted with clients to understand their weight loss goals and recommend appropriate treatment options.
• Educated clients on weight loss injection programs and treatment plans, improving understanding of expected results.
• Built strong relationships with clients through ongoing support and follow-up care.
• Consistently exceeded sales goals and ranked among the top producers on the team.
• Maintained detailed client records while coordinating appointments and treatment schedules, enhancing client experience.
• Answered questions regarding products, pricing, and program expectations.
• Worked closely with medical staff to ensure a positive and safe client experience.
• Generated referrals and repeat business by delivering exceptional customer service and ensuring high client satisfaction.

Recognized as a Top Producer for consistently exceeding monthly sales goals and maintaining high client retention rates.