Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kourtnie Belcher

Cordova,TN

Summary

I am currently a master student with a psychology bachelor degree and extensive mental health services background. I have supported numerous patients in small/ large non residential and residential treatment facilities and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. I am have knowledge as a personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Stepping Stones
06.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Mental Health Technician

Compass Intervention Center
08.2022 - Current
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Maintained patient records, documenting changes in patient condition.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Sales Lead

Dicks Sporing Goods
08.2020 - 02.2023
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Cashier

Taco Bell
04.2017 - 04.2018
  • Worked with floor team and managers to meet wide range of customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

ADHD Child Tutor

Private Employer
01.2014 - 06.2016
  • Assisted students in developing study skills and strategies.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Maintained tutoring records to adjust instruction and update parents on student progress.
  • Responded to email and telephone requests to provide students with specific information.
  • Monitored student progress and provided feedback and support.

Education

Bachelor of Science - Psychology

University of Memphis
Memphis, TN
05.2022

Skills

  • Patient Assessments
  • Team Meetings
  • Emergency Medical Tech Training
  • Microsoft Word
  • Customer Relations
  • Active Listening
  • Microsoft Excel

Certification

  • First Aid/CPR Certified

Timeline

Registered Behavior Technician

Stepping Stones
06.2023 - Current

Mental Health Technician

Compass Intervention Center
08.2022 - Current

Sales Lead

Dicks Sporing Goods
08.2020 - 02.2023

Cashier

Taco Bell
04.2017 - 04.2018

ADHD Child Tutor

Private Employer
01.2014 - 06.2016

Bachelor of Science - Psychology

University of Memphis

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Kourtnie Belcher