Kourtnie Bowen
Los Angeles,CA
Summary
Experienced with route planning, vehicle maintenance, and customer service. Utilizes effective time management to ensure punctual deliveries. Knowledge of navigation tools and safety protocols to maintain high standards of service.
Overview
10
10
years of professional experience
Work History
Independent Courier Contractor
Millennial Logistics
08.2025 - Current
- Coordinated timely package deliveries while maintaining high standards of customer service.
- Managed vehicle maintenance schedules to ensure optimal performance and compliance with safety regulations.
- Executed effective route planning to enhance delivery efficiency and minimize fuel consumption.
- Maintained accurate records of deliveries and invoices to streamline billing processes.
Group Supervisor Nights
Los Angeles County Probation Department
03.2020 - Current
- Trained new staff on policies, procedures, and best practices to enhance team performance.
- Monitored compliance with juvenile justice standards, ensuring adherence to legal and ethical guidelines.
- Implemented safety protocols, ensuring a secure environment for staff and juveniles alike.
- Streamlined communication channels within the group, enhancing collaboration efforts and overall team performance.
Delivery Driver
Amazon Flex
06.2017 - 02.2020
- Managed delivery schedules effectively to prioritize urgent packages and improve service reliability.
- Organized packages systematically within the vehicle for efficient retrieval during deliveries.
- Adapted to changing delivery demands by quickly responding to route changes and unexpected delays.
- Documented delivery information and customer interactions to ensure accurate records and feedback.
- Enhanced customer experience by providing courteous service and timely updates on deliveries.
Customer Service Representative
Dicks Sporting Goods
08.2015 - 05.2017
- Addressed customer inquiries promptly, ensuring clear communication and understanding of product offerings.
- Provided product knowledge to customers, aiding them in making informed purchasing decisions.
- Resolved customer issues through effective problem-solving techniques, fostering positive customer relationships.
- Managed returns and exchanges, ensuring customer satisfaction while adhering to company policies.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
Education
Master of Science - Human Resources
Pepperdine University
Malibu, CA04-2024
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA05-2017
Skills
- Package handling
- Punctuality
- Deadline oriented
- Route planning
- Efficient driving
- Relationship building and rapport
- Working independently
- Customer service
Timeline
Independent Courier Contractor
Millennial Logistics
08.2025 - Current
Group Supervisor Nights
Los Angeles County Probation Department
03.2020 - Current
Delivery Driver
Amazon Flex
06.2017 - 02.2020
Customer Service Representative
Dicks Sporting Goods
08.2015 - 05.2017
Master of Science - Human Resources
Pepperdine University
Bachelor of Arts - Sociology
San Francisco State University