Chris Flowers
Nashville,TN
Summary
Dynamic professional with a proven track record at Pivot Transport, excelling in safe and efficient driving while ensuring HIPAA compliance. Recognized for optimizing delivery schedules and enhancing customer satisfaction through proactive communication and time management.
Experienced with handling medical deliveries, ensuring timely and secure transport of specimens and supplies. Utilizes expertise in route optimization and adherence to healthcare protocols to maintain service quality. Track record of effective communication with medical staff and flexibility in adapting to changing delivery requirements.
Overview
10
10
years of professional experience
Work History
Medical Courier Independent Contractor
Pivot Transport
01.2025 - Current
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Optimized delivery schedules for maximum reliability, fostering trust with healthcare partners.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
Commercial Real Estate Advisor
Sterling Realty Commercial
04.2021 - Current
- Stayed current on industry trends and local market conditions to provide sound advice to clients.
- Provided exceptional customer service to maintain a high level of client satisfaction and generate referrals.
- Conducted comprehensive property valuations to accurately price listings and attract potential buyers.
- Prepared detailed comparative market analysis reports for client presentations, aiding in informed decision making.
Client Relations Manager
CareHere Health & Wellness
01.2018 - 07.2022
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
- Achieved main targets and KPI's set by leadership team.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
Biological Products Specialist
Aventis Pasteur
12.2015 - 11.2017
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Increased efficiency by automating routine tasks with software solutions.
- Streamlined project delivery processes, reducing completion times significantly.
- Optimized inventory management, minimizing waste and reducing costs.
Education
Bachelor of Science - Marketing
Alabama Agricultural And Mechanical University
HuntsvilleNo Degree - HIPAA For Healthcare Workers
360 Training
Nashville, TNNo Degree - Bloodborne Pathogens Training
360 Training
Nashville, TNSkills
- Safe and efficient driving
- Safe driving
- Licensed driver in Tennessee
- HIPAA compliance
- Clean driving record
- Delivering time-sensitive specimens
- Coordinating efficient routes
- Package handling
- Time management
Timeline
Medical Courier Independent Contractor
Pivot Transport
01.2025 - Current
Commercial Real Estate Advisor
Sterling Realty Commercial
04.2021 - Current
Client Relations Manager
CareHere Health & Wellness
01.2018 - 07.2022
Biological Products Specialist
Aventis Pasteur
12.2015 - 11.2017
Bachelor of Science - Marketing
Alabama Agricultural And Mechanical University
No Degree - HIPAA For Healthcare Workers
360 Training
No Degree - Bloodborne Pathogens Training
360 Training
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