Kousar Ilyas
Alburtis,PA
Summary
Professional in human resources with demonstrated expertise in talent acquisition, employee relations, and compliance. Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact.
Overview
4
4
years of professional experience
Work History
Line Associate
Sharp Packaging Solutions
04.2023 - Current
- Demonstrated flexibility by switching between different roles on the line as needed to maintain optimal productivity levels.
- Optimized workflow by quickly identifying bottlenecks in the production process and implementing effective solutions.
- Collaborated with team members to meet daily production goals and maintain a positive work environment.
HR Coordinator/Office Administrator Role
Zeki Expert Solutions
10.2020 - 06.2023
- Handling US Client Queries
- Working in Employee Relations
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Evaluated timecards for accuracy on regular and overtime hours.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Front-end Cashier
Walmart
03.2023 - 04.2023
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service representative
Subway
01.2023 - 02.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master’s - Information Technology
Virtual University of Pakistan
11.2024
Bachelor’s - Information Technology
International Islamic University of Pakistan
01.2020
High School equivalent -
Islamabad Model Commerce College For Women F-10/3
01.2018
Skills
- HR coordination
- MS Office
- Proficient in Slack Software
- Event Management
- Excellent Communication Skills
- Time Tracker Software
- Unity 3D
- Proficient in Microsoft Excel and Google Sheets
- Networking skills
- Proficient in C
- Efficient Assembly
- Data Entry and Reporting
- Onboarding and Orientation
- HR policies and procedures
- HR software proficiency
- Problem-solving skills
- Network Administration
Coursesattributes
- Unity 3D Course from Islamic University Islamabad
- Project Management Professional Training
- Spoken English and Phonetics courses from Nicon Academy
Languages
English
Full Professional
Timeline
Line Associate
Sharp Packaging Solutions
04.2023 - Current
Front-end Cashier
Walmart
03.2023 - 04.2023
Customer Service representative
Subway
01.2023 - 02.2023
HR Coordinator/Office Administrator Role
Zeki Expert Solutions
10.2020 - 06.2023
Bachelor’s - Information Technology
International Islamic University of Pakistan
High School equivalent -
Islamabad Model Commerce College For Women F-10/3
Master’s - Information Technology
Virtual University of Pakistan
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