Koushik Daggupati
Summary
Highly skilled Microsoft Intune Developer with 5 years of experience in designing, developing, and managing enterprise-level endpoint management solutions. Expertise in transitioning organizations from legacy systems like MECM to Microsoft Intune, ensuring seamless device management, security enforcement, and application deployment across diverse environments. Proficient in automating processes through PowerShell scripting and integrating Intune with Azure Active Directory, enhancing security, compliance, and operational efficiency. Adept at collaborating with cross-functional IT teams, providing technical documentation, and conducting user training to ensure effective implementation and long-term success. Driven by a passion for optimizing desktop and mobile device management to meet modern enterprise demands.
Overview
5
5
years of professional experience
Work History
Microsoft Intune Developer
Lumen Technologies
09.2023 - Current
- Management in administering and configuring mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with intune), and Azure Active Directory environments
- Provide support to clients in administering deployment of policies (configuration and compliance) to company owned/user owner mobile devices
- Scope client's issue by collecting relevant facts; investigating the problem by doing self - research and by involving other teams as needed
- Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments
- Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed
- Report software bugs and advocate for product improvement using client suggestions
- Create advanced online technical content including Knowledge Base articles and documents
Microsoft Intune Specialist
Accenture
03.2020 - 09.2022
- Led the transition from MECM to Microsoft Intune, improving system management and application deployment processes
- Developed and maintained automation scripts using PowerShell to streamline patch management, user provisioning, and system monitoring, reducing manual workload by 30%
- Provided third-level support for complex desktop management issues, including application failures, patching discrepancies, and policy enforcement challenges
- Worked with the IT security team to ensure all desktop devices met compliance and security standards
IT Support Specialist – Desktop Management
Rheo AI
08.2019 - 03.2020
- Provided frontline support for desktop, laptop, and software issues in a Windows environment
- Managed MECM to deploy software updates and troubleshoot user-related issues
- Collaborated with IT security teams to enforce device compliance and mitigate risks through patch management and security updates
Education
Maters of Science - Computer science
Fairleigh Dickinson University
Bachelor of Science - Computer science
Anna University
Skills
- Microsoft Intune
- Microsoft Endpoint Configuration Manager (MECM)
- Active Directory
- Group Policy
- PowerShell Scripting
- Patch Management Tools
- Application Deployment & Management
- IT Security Policies
Timeline
Microsoft Intune Developer
Lumen Technologies
09.2023 - Current
Microsoft Intune Specialist
Accenture
03.2020 - 09.2022
IT Support Specialist – Desktop Management
Rheo AI
08.2019 - 03.2020
Maters of Science - Computer science
Fairleigh Dickinson University
Bachelor of Science - Computer science
Anna University