Josephs Kyle Eyeye
Microsoft Intune Administrator
Las Cruces,NM
Summary
Highly motivated and results-oriented MDM Engineer with 6 years of experience in leveraging Microsoft Intune for comprehensive mobile device management (MDM) solutions. Proven ability to design, implement, enforce, and manage Intune policies to ensure device security, compliance, and optimal functionality across various platforms. Skilled in user and device administration, mobile application deployment, and troubleshooting MDM-related issues. Seeking to leverage expertise in Microsoft Intune to excel as a Microsoft Intune Administrator.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Microsoft Intune Administrator
City Of Las Cruces
09.2018 - Current
- Microsoft Intune: Manage Microsoft Intune environment as primary administrator, overseeing infrastructure deployment, configuration, and ongoing maintenance.
Effectively manage over 3,000 endpoint devices leveraging Microsoft Intune, ensuring secure and compliant access to company resources. - Mobile Device Management: Design, implement, and enforce MDM policies for various mobile device platforms and operating systems, including BYOD scenarios with “work profile” containerization.
- Device Management: Configure, deploy, track, and manage device assignments, replacements, and retirements, streamlining mobile device lifecycle.
- Technical Support: Support end-users with mobile device issues, troubleshooting and resolving problems efficiently.
- Security: Implement and enforce security policies to safeguard sensitive data on mobile devices, mitigating security risks.
- Collaboration: Collaborate with mobile device vendors and service providers to optimize Microsoft Intune services and resolve technical challenges.
- Knowledgebase: Develop and maintain comprehensive documentation of Intune configurations, processes, and procedures to facilitate knowledge transfer and ensure continuity.
IT Support Specialist II
City Of Las Cruces
09.2018 - 08.2022
- Delivered onsite technical support for 1500+ employees.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Assisted in successful migration to new server platform with minimal interruptions to business operations.
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting our organization.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Bachelor of Science - Information And Communications Technology
New Mexico State University
Las Cruces, NM 05.2022 - Current
Associate of Applied Science - Cybersecurity
New Mexico State University - Dona Ana Community College
Las Cruces, NM 01.2020 - 05.2022
Skills
Microsoft Intune
Certification
CompTIA SEC+
Timeline
Microsoft 365 Certified: Security Administrator Associate
07-2022
CompTIA SEC+
06-2022
Bachelor of Science - Information And Communications Technology
New Mexico State University
05.2022 - Current
Associate of Applied Science - Cybersecurity
New Mexico State University - Dona Ana Community College
01.2020 - 05.2022
Microsoft Intune Administrator
City Of Las Cruces
09.2018 - Current
IT Support Specialist II
City Of Las Cruces
09.2018 - 08.2022
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