Kowana Shields
Glenn Heights,TX
Summary
Dynamic leader and former Owner/Transport Driver/Front Office Manager at Kowana's Child Care, renowned for elevating customer satisfaction through exceptional service and efficient operations management. Expert in relationship building and operations oversight, I spearheaded a team to surpass company goals, Talented Owner with excellent marketing, customer service and facility oversight skills and more than 23 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
24
24
years of professional experience
Work History
Owner/Transport Driver/Front Office Manager
Kowana's Child Care
11.2000 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Maintained high customer satisfaction by working quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
Education
CDA- Child Development Associate - Child Care
Care Courses Online
Tulsa, OK10.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Time Management
- Lesson Planning
- Cleaning and sanitation
- Child Safety
- Health and safety
- Clean Driving Record
- Safety-focused
- Weather condition driving
Timeline
Owner/Transport Driver/Front Office Manager
Kowana's Child Care
11.2000 - 06.2024
CDA- Child Development Associate - Child Care
Care Courses Online
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