KOW GYAN ANGUAH
Yonkers,NY
Summary
Results-oriented Customer Service Representative (CSR) and Assistant Sales Manager (ASM) skilled in operations management and customer service. Improved customer satisfaction and minimized cash discrepancies through effective team leadership and staff mentorship. Strengthened team efficiency and fostered a positive work environment by utilizing strong decision-making and money handling skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
Mount Vernon, NY
08.2025 - 02.2026
- Coordinated daily store operations and team schedules to ensure smooth functioning.
- Supported inventory management by organizing stock and conducting audits.
- Trained new employees on store policies and customer service standards.
- Ensured compliance with safety regulations and store cleanliness standards.
- Maintained visual merchandising standards to optimize product displays.
- Addressed customer inquiries and resolved issues effectively and efficiently.
- Collaborated with team members to achieve sales goals and improve service quality.
- Monitored cash handling procedures for accuracy during transactions.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Guided junior staff on daily tasks and projects to enhance team effectiveness.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Customer Service Representative
Family Dollar
Mount Vernon, NY
05.2025 - 08.2025
- Assisted customers with inquiries and resolved product-related issues.
- Processed transactions accurately at the cash register.
- Maintained store appearance by organizing merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Provided information on promotions and sales to customers.
- Handled returns and exchanges in accordance with company policies.
- Ensured stock levels were adequate by restocking shelves regularly.
- Engaged with customers to build rapport and foster loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Cultivated strong customer relationships through personalized assistance and support.
- Guided customers in selecting products and processing orders, returns, and exchanges.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Streamlined customer service processes through innovative methods.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Family Dollar
Yonkers, New York
02.2025 - 05.2025
- Assisted customers with inquiries and resolved product-related issues.
- Processed transactions accurately at the cash register.
- Maintained store appearance by organizing merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Provided information on promotions and sales to customers.
- Ensured stock levels were adequate by restocking shelves regularly.
- Handled returns and exchanges in accordance with company policies.
- Engaged with customers to build rapport and foster loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Manager
Dollar General
The Bronx, New York
03.2022 - 02.2025
- Assisted in managing daily store operations and team schedules.
- Supported inventory management by organizing stock and conducting audits.
- Trained new employees on store policies and customer service standards.
- Ensured compliance with safety regulations and store cleanliness standards.
- Helped maintain visual merchandising to enhance product displays.
- Addressed customer inquiries and resolved issues effectively and efficiently.
- Collaborated with team members to achieve sales goals and improve service quality.
- Monitored cash handling procedures for accuracy during transactions.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Dollar General
The Bronx, New York
02.2021 - 02.2022
- Assisted customers with inquiries and resolved product-related issues.
- Processed transactions accurately at the cash register.
- Maintained store appearance by organizing merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Provided information on promotions and sales to customers.
- Handled returns and exchanges in accordance with company policies.
- Ensured stock levels were adequate by restocking shelves regularly.
- Engaged with customers to build rapport and foster loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Science - Mathematics
University of KwaZulu Natal
Durban 07-2020
Bachelor of Science - Electrical And Electronics Engineering
University of Mines And Technology
Tarkwa - Ghana08-2013
Skills
Operations management
Inventory management
Sales reporting
Money handling
- Team leadership
Staff management
Team building
Decision-making
Customer service
Timeline
Assistant Manager
Family Dollar
08.2025 - 02.2026
Customer Service Representative
Family Dollar
05.2025 - 08.2025
Customer Service Representative
Family Dollar
02.2025 - 05.2025
Assistant Manager
Dollar General
03.2022 - 02.2025
Customer Service Representative
Dollar General
02.2021 - 02.2022
Bachelor of Science - Mathematics
University of KwaZulu Natal
Bachelor of Science - Electrical And Electronics Engineering
University of Mines And Technology