Kowsalya Balakumar

Client-Lloyds Bank Group

• Led a team of 70 members with peers and managed agile delivery for multiple projects simultaneously for a leading UK based client, including the weekly reporting to Stakeholders and leadership team.
• SoW with revenue of £1M, in different pricing models were drafted,reviewed and released for every quarter.
• Received appreciation for excellent project deliverables from the client for delivering multiple projects on schedule
• Involved in PI planning, Sprint planning, Daily scrum, Retrospective
• Steered team motivating events inside the account, Conducted interview to onboard new joiners. Ensured team members are upskilled, allocated and scaled effectively for their career growth.
• Managed end-to-end project deliverables from Initiation to Warranty support for development project Adhering to quality and SLA metrics.
• Identified the risk proactively and presented to client/leadership view with mitigation plan during the execution stage.
• Used tools like Confluence, JIRA, & Kanban Board
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Client- Standard Bank of South Africa

• Responsible for planning and execution of the environment from Offshore for the 24/7 support.
• Provide Management leadership and guidance to ensure Customer Satisfaction for support across 5 Non-production environments.
• Highlight risks and challenges to the customer Stakeholders and Management teams when test environment is down.
• Encourage and guide the team for Innovation and execution excellence to improve productivity through Lean Initiatives.
• Participate and present the weekly, monthly, quarterly and year-end status reports
• Ensure that the invoice/billing activities for the entire project was done on time.

Client- Standard Bank of South Africa

• Conduct audit on deliverables to ensure compliance to Customer and Organization Process .
• Ensure that Quality and SLA of the deliverables are met on PAR with Customer expectation.
• Ensure all the services are provided based on the ITIL and CMMI framework and are constantly improving in capability.
• Tracking, Reviewing and Reporting on SLA and Key Measurements to Customer on Monthly basis.
• Coordinated with Clients to Review and approve SLA as per contract.
• Coordinate with multidisciplinary team of Delivery Managers, Project Manager and Leads working on different streams and highlight issues/observations on the process and product.
• Ensured team members are given adequate training to understand the process and audit the deliverables.

Client- Standard Bank of South Africa

• Involved in Project transition & steady state execution during the transition from customer for test environment support.
• Guided the team members to fix the Incident, do root cause analysis and provide permanent solution.
• Provide daily status update and Handled Business escalation at offshore to ensure application/system uptime.
• Designed shift planning for the 24/7 support, major releases and adhoc support and co-ordinate with onsite team.
• Involved in Code promotion between various environments.
• Reviewed temporary solution, permanent solution and the automation developed for report generation.
• Reviewed and Updated Knowledge management documents.
• Presented Automation and improvements done during Client visit.

Client- Zurich Insurance

• Involved Requirement gathering from service design document, functional design document and Logical data model.
• Developed technical design document followed by coding, debugging, Unit testing.
• Involved in code promotion to assembly region.
• Involved in Code review and Technical design document reviews.

Client- Charles Schwab

• Analyzed the functional spec for the requirement and generated Ambiguity report for clarifying on requirements.
• Attended Walk-Through with the clients and Developers for discussing the functional changes/addition.
• Generated test cases for the specified functionality and conduct test case walk-through with clients.
• Prepared Test data and JCL/Proc as per the Test case requirement.
• Executed the test cases and captured results. Raise defects and coordinate for closure.
• Documented test cases in Test director..

Client - Dun & Bradstreet.

• Successfully Transitioned the Process for Phase-3 Module in India for Canada Trade and Delivery Team
• Involved in analyzing Service Requests.
• Involved in the Automation of existing process in SAS/Easytrieve programs for the final delivery of products.
• Involved in system documentation and quality assurance.

• Trained in Mainframe technologies - COBOL, JCL, VSAM, CICS, DB2
• Involved coding the batch programs and online Programs.
• Involved in unit testing of the Components.
• Involved in System documentation and quality assurance