RAMAKRISHNA PULAVARTHI
Lake Orion,MI
Summary
Results-driven AI Product Manager with 19 years of experience in developing enterprise-scale AI solutions across diverse sectors. Specializes in crafting AI product vision and strategy to enhance customer experiences and operational efficiency. Collaborates effectively with cross-functional teams in AI/ML, software development, and UX design to achieve product-market fit. Experienced in Agile methodologies, emphasizing iterative delivery and data-driven continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior AI Product Manager & Product Owner
G3 Innovations
04.2025 - Current
- Spearheading enterprise-wide transformation of sports and transportation
- Defined and owned the AI product vision, strategy, and roadmap for an enterprise AI-powered Sports & Transportation SaaS platform, aligning with digital transformation goals and delivering predictive, personalized customer experiences.
- Led cross-functional product teams spanning AI/ML engineering, software development, data engineering, UX design, and cloud architecture to deliver scalable, secure, and reliable AI solutions.
- Owned and prioritized the product backlog, authored user stories, acceptance criteria, and PRDs, and led Agile delivery (Scrum, design sprints) to deliver MVPs and incremental enhancements.
- Partnered closely with Sales & Services stakeholders to translate customer needs and operational challenges into AI-driven product features that improved engagement, retention, and service effectiveness.
- Enabled intelligent onboarding, personalized user journeys, and automated content generation by integrating Generative AI and Machine Learning capabilities (LLMs, NLP, vector databases), enhancing platform adoption and user satisfaction.
- Presented progress, risks, and outcomes to executive stakeholders while championing iterative development and continuous improvement, ensuring alignment across business and technology teams.
Technical Product Manager / Product Owner
PNC BANK NA (via TCS)
06.2020 - 04.2025
- Led AI-enabled product strategy and delivery for enterprise banking platforms, modernizing core deposit systems and improving customer experience across sales and service touchpoints.
- Defined product vision, roadmaps, and backlog priorities for mission-critical financial applications, ensuring alignment with business objectives, regulatory requirements, and customer needs.
- Partnered with business leaders, operations, and engineering teams to translate complex requirements into customer-centric product features, leveraging predictive analytics and AI-driven insights to enhance service reliability and responsiveness.
- Owned Agile product execution across Scrum and Kanban teams, driving MVP delivery, continuous improvement, and faster time-to-market through disciplined backlog management and prioritization.
- Spearheaded enterprise-wide transformation of core banking, enhancing operational efficiency and customer engagement.
- Directed 24/7 product operations for 40+ production applications, implementing proactive monitoring, AI-assisted analytics, and incident prevention strategies that achieved 99.9% system availability.
- Collaborated with UX, data, and engineering teams to integrate AI/ML capabilities into customer- and employee-facing applications, supporting intelligent automation and predictive issue detection.
Technical Project Manager
FCA US LLC (via TCS)
12.2019 - 05.2020
- Architected and delivered cloud-integrated, API-driven systems for vehicle data and claims management, enabling scalable, real-time access, improved efficiency, and seamless integration with enterprise platforms.
- Coordinated cross-functional global teams (onshore/offshore) in budgeting, recruitment, progress tracking, and stakeholder reporting, ensuring successful project execution aligned with business objectives and quality standards.
- Modernized and enhanced critical applications, including Vehicle Inquiry Plus, streamlining processes, reducing customer inquiry processing time, and improving overall user experience.
- Led CaDET Downstream Integration project, transforming automotive systems for enhanced functionality.
Technical Project Manager
Delta Airlines (via TCS)
02.2016 - 11.2019
- Managed offshore and onshore teams, including budgeting, recruiting, reporting, and ensuring timely, high-quality project delivery.
- Led development of next-generation revenue optimization tools and advanced inventory forecasting models, improving operational efficiency and revenue performance.
- Directed transformation of revenue management systems, enabling improved decision-making and operational effectiveness.
- Unified three mainframe systems (MSP, ATL, AIR4), streamlining operations and minimizing manual intervention.
- Optimized Critical Flight Monitor (CFM) system, improving revenue monitoring capabilities and supporting timely decision-making.
Technical Program Lead
Malaysia Airlines (via TCS)
01.2014 - 01.2016
- Orchestrated enterprise-wide business intelligence transformation to enhance organizational data accessibility and decision-making.
- Directed cross-functional teams to align business requirements with technical solutions, ensuring on-time, within-budget delivery while strengthening data governance and compliance through standardized BI frameworks.
- Led modernization of 7 critical BIPM applications, implementing end-to-end BI solutions on AIX to enable faster insights, reliable dashboards, and improved data-driven decision-making.
- Designed and optimized SAS DI ETL workflows to streamline data processing, shorten processing time, and elevate data quality.
Data Analytics & Risk Management Lead
LLOYDS Banking Group (via TCS)
04.2013 - 12.2013
- Enhanced bad debt provisioning accuracy through advanced analytics.
- Streamlined credit risk assessment processes to facilitate timely and informed decision-making.
- Transformed credit risk assessment and provisioning systems to enhance accuracy and reliability.
- Developed Asset Impairment System spanning three major portfolios.
Enterprise Solutions Architect
Zurich DE, Germany (via CSC)
09.2012 - 03.2013
- Architected data integration solutions for telecommunications and banking systems, ensuring seamless data flow and compliance with enterprise standards.
- Designed and implemented an integrated customer data management platform, enabling a unified view of client information across business units.
- Led transformation of partner system applications, delivering comprehensive insurance solutions.
- Enhanced partner data processing systems, streamlining workflows and boosting operational efficiency across teams.
Digital Commerce Solutions Lead
Gap Inc., USA (via CSC)
04.2012 - 09.2012
- Spearheaded international e-commerce expansion initiatives.
- Led technical implementation for four new e-commerce stores in Japan.
- Optimized GID Sales Settlement system, facilitating smoother transactions in international markets.
- Enhanced POS-AS Trickle system, streamlining sales data processing.
Lead Software Developer
Chrysler LLC (via CSC)
04.2011 - 03.2012
- Implemented Advance Shipment Notice (ASN) system enhancing parts management.
- Streamlined spare parts procurement and distribution for increased responsiveness.
- Integrated dealer network to enhance service delivery and customer satisfaction.
- Transformed after-sales systems and dealer networks to improve operational effectiveness.
Healthcare Systems – Senior Software Engineer
Kaiser Permanente (via CSC)
02.2006 - 03.2011
- Consolidated multiple legacy systems into unified platforms (Provider Master System) and implemented a Healthcare Analytics Platform using mainframe ETL pipelines, enabling actionable insights for cost optimization, fraud detection, and improved patient care.
- Designed, developed, and implemented COBOL, JCL, CICS, and DB2 solutions across Claims Processing, Facility, and Organization Management systems, reducing errors, improving turnaround time, and enhancing operational efficiency and compliance.
- Managed 24/7 incident response, batch monitoring, root cause analysis, and permanent fixes, achieving high system uptime and compliance with strict SLAs for mission-critical healthcare operations.
- Led transformation of healthcare management systems to enhance patient care and operational workflows.
Education
MBA - Software Systems
MADURAI KAMARAJ UNIVERSITY
Madurai04-2011
Bachelor of Technology (B.Tech) - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University
Hyderabad 05-2002
Skills
- AI product strategy
- AI Product Strategy & Vision
- Generative AI development
- Product roadmaps
- Sales & Services AI Enablement
- Personalized AI solutions
- Predictive analytics
- Business value realization
- Agile product delivery
- Agile Product Management (Scrum, Kanban)
- Backlog prioritization
- MVP delivery
- User stories
- Continuous improvement
- Lean / Lean Startup Practices
- User experience validation
- User Personas & Jobs-to-Be-Done
- Journey mapping
- User onboarding strategy
- UX collaboration
- User interviews
- Data-Driven Decision Making
- Stakeholder & Cross-Functional Leadership
- Executive communication
- Cross-functional leadership
- Business alignment
- Product governance
- Agile coaching
- AI, Data & Cloud Technologies
- AI & ML
- Generative AI
- Data analytics
- Cloud platforms
- Scalable enterprise solutions
- Technical Expertise
- Enterprise Systems
- AI/ML & Analytics
- GenAI
- Machine Learning
- Advanced Analytics
- Big Data
- Python
- SQL
- Cloud Platforms: AWS, Azure fundamentals, GCP
- Databases: DB2, Teradata, IMS DB/DC, Oracle
- Mainframe: COBOL, DB2, JCL, CICS, MQseries, VSAM, Assembler, REXX
- SAS analytics
- Development tools
- Languages: COBOL, JCL, SQL, SAS, JAVA, PYTHON
- Project management tools
- Agile methodologies
Domains Of Expertise
- Sports Services
- Banking & Financial Services
- Airlines & Transportation
- Healthcare Systems
- Manufacturing & Retail
- Insurance Solutions
Certification
- Project Management Professional (PMP), 2025
- Azure AI Engineer Associate certification, 2025
- Scrum Alliance Certified Product Owner, 2021
- SAS Certified Advanced Programmer
- IBM Certified Database Associate
- ITIL Foundation Certificate
Leadership Development
- Agile Leadership: SAFe, Scrum, Kanban, Enterprise Agile Transformation
- LDP_ASCENT Leadership Journey Certification
- Emotional Intelligence Training
- People Manager Essentials Foundation
- Business Ethics & Compliance
Personal Information
Work Permit: U.S. Permanent Resident
Technical Expertise
AI/ML & Analytics: GenAI, Machine Learning, Advanced Analytics, Big Data, Python, SQL, Cloud Platforms: AWS, Azure fundamentals, GCP, Databases: DB2, Teradata, IMS DB/DC, Oracle, Mainframe: COBOL, DB2, JCL, CICS, MQseries, VSAM, Assembler, REXX, Analytics: SAS Base, SAS ETL(DI Studio), Enterprise Guide, BI Dashboard, Languages: COBOL, JCL, SQL, SAS, JAVA, PYTHON, Tools: ServiceNow, Confluence, JIRA, Figma, Microsoft Project, Endevor, Changemen, Xpeditor, File-aid, OpenAI, Hugging Face, LangChain, SDKs, vector databases, prompt engineering, Methodologies: Agile, Waterfall, DevOps practices
Core Competencies
AI Product Strategy & Vision, AI/ML & Generative AI Product Development, Product Roadmaps & Product-Market Fit, Sales & Services AI Enablement, Customer-Centric & Personalized AI Solutions, Predictive Analytics & Intelligent Automation, Business Outcomes & Value Realization, Agile Product Management (Scrum, Kanban), Backlog Ownership & Prioritization, Minimum Viable Product (MVP) Delivery, User Stories, Acceptance Criteria & PRDs, Iterative Development & Continuous Improvement, Lean / Lean Startup Practices, User Personas & Jobs-to-Be-Done, Customer Journey Mapping & Touchpoint Optimization, User Onboarding & Adoption Strategy, UX Collaboration (Design Sprints, Wireframes, Prototypes), Product Experiments, User Interviews & Validation, Data-Driven Decision Making, Stakeholder Management & Executive Communication, Cross-Functional Team Leadership (AI, Engineering, UX, Data), Business–Technology Alignment, Enterprise Product Governance, Agile Coaching & Product Leadership, Artificial Intelligence (AI) & Machine Learning (ML), Generative AI (LLMs, NLP, Intelligent Assistants), Data Analytics, KPIs & Product Metrics, Cloud Platforms: AWS, Azure, GCP, Scalable, Secure & Reliable Enterprise Solutions
Timeline
Senior AI Product Manager & Product Owner
G3 Innovations
04.2025 - Current
Technical Product Manager / Product Owner
PNC BANK NA (via TCS)
06.2020 - 04.2025
Technical Project Manager
FCA US LLC (via TCS)
12.2019 - 05.2020
Technical Project Manager
Delta Airlines (via TCS)
02.2016 - 11.2019
Technical Program Lead
Malaysia Airlines (via TCS)
01.2014 - 01.2016
Data Analytics & Risk Management Lead
LLOYDS Banking Group (via TCS)
04.2013 - 12.2013
Enterprise Solutions Architect
Zurich DE, Germany (via CSC)
09.2012 - 03.2013
Digital Commerce Solutions Lead
Gap Inc., USA (via CSC)
04.2012 - 09.2012
Lead Software Developer
Chrysler LLC (via CSC)
04.2011 - 03.2012
Healthcare Systems – Senior Software Engineer
Kaiser Permanente (via CSC)
02.2006 - 03.2011
MBA - Software Systems
MADURAI KAMARAJ UNIVERSITY
Bachelor of Technology (B.Tech) - Electrical And Electronics Engineering
Jawaharlal Nehru Technological University