

Product and engineering leader with a proven track record of building AI-first platforms from concept to market. Founded three startups—two acquired—delivering functional prototypes and intuitive UX. Expert in AI/ML product strategy, multi-modal integration, and scaling enterprise-grade platforms across MarTech, FinTech, and SaaS. Former VP at Verint Systems and New York Shipping Exchange, driving adoption of AI solutions for global clients.
• Set and drive AI product, platform, and infrastructure strategy across 10+ portfolio companies in data, security, and enterprise automation, owning system architecture, product direction, and enterprise go-to-market readiness.
• Lead foundational and scaling decisions across model selection, inference and data architecture, cost, latency and quality tradeoffs, reliability, and governance, supporting enterprise and regulated deployments.
• Own and shape multi-quarter product roadmaps, early monetization strategy, and go-to-market sequencing to accelerate enterprise adoption, revenue traction, and repeatable growth.
• Owned the end-to-end product vision and execution for AI-powered voice and conversational CX experiences, translating LLM, NLU, and real-time ML into intuitive, reliable workflows for agents and customers.
• Defined and delivered a multi-year AI and ML roadmap across cloud-native platforms, balancing experience quality, latency, scalability, and regulatory constraints.
• Led the design and launch of a low-code and no-code conversational AI and knowledge platform, shipping 20+ features across agent assist, voice intelligence, and multimodal retrieval, driving +20 percent CSAT and −15 percent AHT.
• Led collaboration across Design, Product, Engineering, and Data Science to evolve core AI workflows, define experience quality metrics (latency, time to resolution (TTR), model accuracy), and scale enterprise-ready AI capabilities into production.
• Made high-judgment product decisions in ambiguous problem spaces, balancing user needs, platform constraints, and long-term scalability.
• Led the productization of AI and data capabilities for a real-time supply-chain transaction system, embedding pricing, routing, and demand forecasting into core workflows to improve decision accuracy and operational efficiency.
• Led global Product, Engineering, and Data Science teams to build cloud-native data and ML pipelines combining transactional and unstructured data (contracts, events, signals) to enable real-time analytics and decisioning.
• Designed analytical data models and data governance frameworks to support predictive and operational workloads, improving query performance and insight latency.
• Shipped production predictive models that cut routing costs 12% and improved forecast accuracy 25%, driving Fortune 500 adoption and multi-year data investments.
• Directed strategy and execution of ML-driven demand forecasting and dynamic pricing for a multi-billion-dollar hospitality portfolio (150+ properties).
• Built and scaled data pipelines and predictive analytics workflows (NLP on transcripts, reviews, social signals) to surface proactive insights for enterprise pricing decisions.
• Partnered with GTM and marketing leadership to operationalize model outputs, enabling real-time pricing agility, stronger market responsiveness, and measurable revenue lift.