KOWSSAR SAFA
Brooklyn
Summary
Experienced Program Coordinator and emerging social work professional with a strong background in managing community-based programs, AmeriCorps operations, and supervising service teams. I am skilled in program development, data reporting, compliance oversight, and staff training. Known for a hands-on, empathetic leadership style that supports both team effectiveness and client-centered outcomes. Bilingual in Arabic and pursuing a Master of Social Work to expand capacity in equitable, system-level change and program impact.
Overview
13
13
years of professional experience
Work History
Program Coordinator - AmeriCorps
NYU LANGONE HEALTH
Brooklyn
02.2023 - Current
- Streamline trainee recruitment, and collaborate with the AmeriCorps Program Director to enhance candidate quality through targeted outreach, assessment, and strategic alignment.
- Manage onboarding processes, including orientations, enrollment documentation, background checks (Truescreen and NSOPW), and preservice engagement to ensure compliance and preparedness.
- Supervise Food Corps trainees in direct case management, compile performance data, and support career development planning for post-service transitions. -
- Coordinate training sessions, member-led team days, and end-of-term events; maintain accurate records in EPIC, OnCorps, and member databases, while providing ongoing technical support.
- Led alumni engagement initiatives and maintained Sunset Park AmeriCorps’ social media presence to strengthen community involvement and visibility.
Program Enrollment Supervisor
CAMBA HOMEBASE
Brooklyn
07.2022 - 02.2023
- Ensured compliance with CAMBA’s Quality Assurance protocols by managing both electronic and physical case files with precision.
- Partnered with the Program Vice President and Director to enhance case management services through data-driven program adjustments and demographic analysis.
- Consistently met funder targets, and maintained program performance through strategic planning, accurate tracking systems, and detailed reporting across all timeframes.
- Supervised, assessed, and supported direct reports; implemented performance improvements, and facilitated weekly case conferences to track client progress.
- Recruited and prescreened prospective clients, evaluated employment candidates, and streamlined program operations to optimize service delivery.
Case Manager
CAMBA HOMEBASE
Brooklyn
01.2021 - 07.2022
- Interviewed and evaluated prospective clients using risk assessment tools.
- Worked alongside clients to formulate service plans that cater to their needs.
- Directed clients towards available support options to prevent homelessness.
- Ensure housing compliance with habitability regulations.
- Coordinate application submissions to secure necessary benefits and quick financial support.
- Processed CityFHEPS, FHEPS, and Good Cause Transfer applications on clients' behalf.
- Coordinated with brokers and landlords for tenant move outs.
- Conducted home visits to identify rental possibilities.
- Consistently tracked and documented client progress while keeping detailed case files audit ready.
- Monitored client progress via CARES DHS system.
- Performed home inspections to ensure suitability of client housing.
- Applied Motivational Interviewing to address sensitive psychological topics such as depression, substance abuse, and parole.
AmeriCorps Member
FAMILY HEALTH CENTERS AT NYU LANGONE-BROOKLYN
02.2020 - 12.2020
- Evaluated and identified clients experiencing socio-economic hardships using Social Determinants of Health and OCHIN.
- Guided clients through SNAP and Public Assistance application processes.
- Guide clients in completing applications for housing opportunities.
- Facilitated registration processes for ESOL courses.
- Facilitated appointment management and schedule maintenance at The Table food pantry.
- Coordinated the processing of client's case reports for distribution.
- Collaborated with program associates in the network, ensuring client referrals met screening requirements.
- Conducted bilingual workshops on intimate partner violence for ESOL students.
- Evaluated functionality and performance of CENSUS applications.
- Facilitated engaging motivational interviews.
- Evaluated patients requiring supportive counseling.
- Guide trainees in the use of EPIC and ETO platforms for effective service delivery.
Intern: Court Navigator Program
NEW YORK KINGS COUNTY COURTS
09.2019 - 12.2019
- Escorted litigants to various courtroom locations.
- Coordinated delivery of litigant's case files to legal professionals.
- Helped individuals check necessary forms and documents for eviction cases.
- Delivered Arabic translation services to ensure clarity and understanding for litigants.
- Provided emotional support to litigants during challenging circumstances.
Teacher Assistant monitor
FORT HAMILTON HIGH SCHOOL
09.2012 - 06.2014
- Company Overview: Company Overview: Brooklyn New York
- Tutored individual students and provided academic assistance.
- Assisted teacher with academic advisement of students.
- Reviewed and organized student information to ensure confidential and efficient files.
- Handled confidential documents including individualized education program documents (IEP).
- Translated in Arabic for students and parents to ensure effective communication.
- Remained after school hours to provide additional support for teachers and students.
- Company Overview: Brooklyn New York
Education
MASTER - SOCIAL WORK
Utica University
08.2027
BACHELOR OF ARTS - FORENSIC PSYCHOLOGY
CUNY John Jay Criminal Justice
12.2020
Skills
- Microsoft Office proficiency
- Epic system management
- E-Grants management
- Truescreen proficiency
- Continuous quality improvement
- Skilled in motivational interviewing strategies
- Crisis intervention and case coordination
- Workflow Optimization and Team Building
- Strong Communication and Multitasking Skills
- Bilingual in Arabic
- Compliance reporting
Timeline
Program Coordinator - AmeriCorps
NYU LANGONE HEALTH
02.2023 - Current
Program Enrollment Supervisor
CAMBA HOMEBASE
07.2022 - 02.2023
Case Manager
CAMBA HOMEBASE
01.2021 - 07.2022
AmeriCorps Member
FAMILY HEALTH CENTERS AT NYU LANGONE-BROOKLYN
02.2020 - 12.2020
Intern: Court Navigator Program
NEW YORK KINGS COUNTY COURTS
09.2019 - 12.2019
Teacher Assistant monitor
FORT HAMILTON HIGH SCHOOL
09.2012 - 06.2014
MASTER - SOCIAL WORK
Utica University
BACHELOR OF ARTS - FORENSIC PSYCHOLOGY
CUNY John Jay Criminal Justice
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