Koya Smith
Lafayette,IN
Summary
Dynamic Sales Manager with a proven track record at Michaels Arts and Crafts, excelling in relationship building and staff management. Expert in training teams to achieve sales goals and enhance customer satisfaction. Recognized for effective inventory control and performance coaching, driving significant improvements in store operations and team engagement.
Overview
2027
2027
years of professional experience
Work History
HBC Clerk
Payless Grocery
Lafayette, IN
2010 - 2012
- Stocked health and beauty care shelves with organized, customer-ready merchandise.
- Rotated inventory using FIFO standards to maintain product freshness and shelf accuracy.
- Verified price labels and corrected shelf tags for consistent store presentation.
- Replenished displays and endcaps to support merchandise visibility and sales.
Sales Manager
Michaels Arts and Crafts
Lafayette, IN
10.2021 - Current
- Led sales floor execution, aligning daily priorities with store sales goals and customer service standards.
- Trained and coached associates on selling techniques, product knowledge, and register procedures.
- Monitored merchandising displays, ensuring planograms, seasonal sets, and promotional signage stayed accurate.
- Resolved customer concerns promptly, supporting satisfaction, retention, and repeat visits.
- Directed sales floor operations, ensuring consistent customer service and merchandise presentation standards.
- Analyzed sales trends to adjust staffing, promotions, and floor coverage.
- Resolved customer concerns promptly, supporting service recovery and repeat business.
- Supervised daily opening and closing procedures, maintaining compliance with store policies.
- Coached team members on sales goals, performance expectations, and operational priorities.
General Merchandiser
Meijer
Lafayette, IN
2016 - 2020
- Stocked merchandise according to planograms and seasonal displays.
- Replenished shelves and endcaps to maintain product availability.
- Rotated inventory to support freshness and reduce shrink.
- Executed price changes and signage updates with accuracy.
Cashier
Walmart
2015 - 2016
- Processed customer transactions accurately using cash registers, card readers, and point-of-sale systems.
- Verified prices, coupons, and promotions to ensure correct billing and customer satisfaction.
- Handled cash, checks, gift cards, and electronic payments while maintaining drawer accuracy.
- Assisted customers with returns, exchanges, and merchandise questions at checkout.
Human Resources Manager
Toys"R"Us
Lafayette, IN
2012 - 2015
- Managed employee relations cases, ensuring consistent application of company policies and procedures.
- Coordinated recruiting, interviewing, and onboarding processes for store and corporate positions.
- Administered HRIS records, maintaining accurate personnel files and confidential employee documentation.
- Guided managers on performance issues, disciplinary actions, and workforce planning decisions.
- Partnered with leadership to improve retention, engagement, and staffing efficiency.
General Merchandiser
Target
Lafayette, IN
2012 - 2012
- Stocked merchandise according to planograms and seasonal displays.
- Replenished shelves and endcaps to maintain product availability.
- Rotated inventory to support freshness and reduce shrink.
- Executed price changes and signage updates with accuracy.
Education
High School Diploma -
Jefferson High School
Lafayette, INSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Positive and upbeat
- Goal setting
- Order management
- Decisive
- Employee motivation
- Performance coaching
- Attention to detail
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Order fulfillment
- Order picking and processing
- Stocking and organization
- Cycle counting
- Inventory counts
- Basic math
- Material handling
- Error adjustments
- Ordering supplies
- Maintaining stock levels
Timeline
Sales Manager
Michaels Arts and Crafts
10.2021 - Current
HBC Clerk
Payless Grocery
2010 - 2012
General Merchandiser
Meijer
2016 - 2020
Cashier
Walmart
2015 - 2016
Human Resources Manager
Toys"R"Us
2012 - 2015
General Merchandiser
Target
2012 - 2012
High School Diploma -
Jefferson High School