Kraig Fuller
Cathedral Cuty
Summary
Dependable professional with extensive experience in customer service and problem-solving. Proven ability to enhance guest experiences and foster team collaboration, driving positive word-of-mouth referrals and repeat business.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retired
Retired
Cathedral City, CA
01.2023 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Table Games Floor Supervisor
Spotlight 29 Casino
Coachella, CA
08.2021 - 01.2023
- Supervised daily operations of table games, ensuring compliance with gaming regulations.
- Trained and mentored new dealers, enhancing team performance and service quality.
- Monitored gaming activities for fairness and integrity, resolving disputes efficiently.
- Implemented process improvements to enhance guest experience and operational efficiency.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
Table Games Floor Supervisor
Soboba Casino Resort
San Jacinto, CA
01.2018 - 09.2021
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Oversaw area games to maintain security and compliance.
Table Games Floor Supervisor
Soboba Casino Resort
San Jacinto, CA
09.2003 - 07.2014
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Education
Associate of Arts - English And History
Rose State College
Midwest City, OK03-1982
High School Diploma -
Del City High School
Del City, OK01-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Critical thinking
- Problem resolution
- Verbal communication
Certification
- California Drivers License
- Certified Guard Card
Timeline
Retired
Retired
01.2023 - 02.2026
Table Games Floor Supervisor
Spotlight 29 Casino
08.2021 - 01.2023
Table Games Floor Supervisor
Soboba Casino Resort
01.2018 - 09.2021
Table Games Floor Supervisor
Soboba Casino Resort
09.2003 - 07.2014
Associate of Arts - English And History
Rose State College
High School Diploma -
Del City High School