Kranthi Mettu
Summary
Dynamic Salesforce Architect committed to transforming business processes through innovative Salesforce solutions. Over a decade of experience managing Salesforce projects from inception to successful launch, with a strong ability to identify inefficiencies, gather requirements, and implement impactful changes. A polished leader skilled in guiding teams, managing deliverables, and ensuring seamless rollouts. Equipped with multiple Salesforce certifications, including Certified CPQ Specialist, AI Specialist, and Agentforce Specialist, dedicated to driving organizational success through advanced technical expertise and strategic problem-solving within Salesforce's evolving ecosystem.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Information Systems Software Application Engineer, Lead
Workday
05.2022 - Current
- Worked on Conga CLM, Ironclad CLM and Advanced Approvals.
- Implemented Refinitiv, Klarity, Evisort(AI) applications.
- Designed the Global Deal Exception Process and Workday Public Cloud Migration Request Process.
Salesforce & CPQ Architect
ForgeRock
04.2021 - 05.2022
- Implemented Salesforce CPQ and Advanced Approvals.
- Developed scripts to migrate Legacy Data into CPQ Renewal Contracts & Subscriptions.
- Implemented Conga Quote Generation for Salesforce CPQ.
Lead, Business Applications
ForgeRock
07.2019 - 04.2021
- The scope of responsibility has extended beyond Salesforce to handle CPQ, DocuSign, ZoomInfo, Outreach, Gainsight, S4G Currency Updater, D&B Hoovers, and Mind Tickle.
Member of Technical Staff
Salesforce
04.2019 - 07.2019
- Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
- Conducted thorough code reviews to maintain coding standards and best practices across projects, ensuring consistency and high-quality output.
- Developed innovative solutions to complex technical problems, improving overall efficiency and productivity of the team.
Sr. Salesforce Administrator & Developer
LinkedIn
01.2019 - 04.2019
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Sr. Salesforce Administrator/Developer
ForgeRock
07.2016 - 01.2019
- Oversee the development and implementation of multiple, complex, organization-wide systems.
- Managed entire Salesforce CRM system (Sales Cloud); including business process development, gathering requirements, design, development, implementations, sandboxes.
- Monitor and improve quality and ensure best practise development techniques.
- Automated Opportunity Renewals and Asset management.
- Lightning Experience Migration, Switched to the modern, intelligent Salesforce.
- Implemented Internal Salesforce Ticketing System and Release management tool.
- Production Support for all Salesforce Users globally.
Sr. Salesforce Administrator
Move
07.2015 - 07.2016
- Transmission of all business functions from Siebel CRM to Salesforce CRM
- Successfully implemented Oracle Big Machines CPQ (Managed Package) for advanced Quoting.
- Implemented Asset Management.
- Works as a Release Manager.
- Used JIRA Ticketing System to log Salesforce issues, requests and enhancements.
- Production Support for all Sales and Service User.
Salesforce Administrator/Developer
Allied Telesis
06.2011 - 07.2015
- The overall roadmap looks at Automation, Merge and Integration and of all business functions from Marketing to Sales.
- Managed entire Salesforce CRM system (Sales Cloud, Service Cloud), including business process development, gathering requirements, design, development, implementations, sandboxes.
- Successfully implemented Steel Brick Quote Quickly (Managed Package) for advanced Quoting.
- Works as a Project Delivery Manager.
- Built internal Sales Force Ticketing System to log Salesforce issues or requests.
- Production Support for all Salesforce Users around the world.
Education
Masters - computer science
University of Northern Virginia
01.2011
Bachelor of Engineering - Electronics and Communications
Jawaharlal Nehru Technological University
01.2008
Skills
- Production support
- Efficiency improvement
- Solutions development
- Performance optimization
Certification
- Salesforce Certified AI (Agentforce) Specialist
- Salesforce Certified Data Architecture and Management Designer (SP20)
- Salesforce Certified CPQ Specialist (WI20)
- Salesforce Platform Developer Certification
- Salesforce Platform App Builder Certification
- Salesforce Developer Certification
- Salesforce Administrator Certification
Timeline
Sr Information Systems Software Application Engineer, Lead
Workday
05.2022 - Current
Salesforce & CPQ Architect
ForgeRock
04.2021 - 05.2022
Lead, Business Applications
ForgeRock
07.2019 - 04.2021
Member of Technical Staff
Salesforce
04.2019 - 07.2019
Sr. Salesforce Administrator & Developer
LinkedIn
01.2019 - 04.2019
Sr. Salesforce Administrator/Developer
ForgeRock
07.2016 - 01.2019
Sr. Salesforce Administrator
Move
07.2015 - 07.2016
Salesforce Administrator/Developer
Allied Telesis
06.2011 - 07.2015
Bachelor of Engineering - Electronics and Communications
Jawaharlal Nehru Technological University
Masters - computer science
University of Northern Virginia
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