Kranti Shirke
Mumbai,Maharashtra
Summary
Detail-oriented Senior Customer Service Associate (Data) with experience in high-volume, data-driven operations at Teleperformance Global Business. Proven expertise in First Time Right (FTR) accuracy, backend data processing, non-voice customer support, and compliance with global information security standards (GECSP). Strong foundation in billing and accounting operations with hands-on experience in Tally ERP 9. Adept at working in fast-paced, 24/7 environments while maintaining accuracy, confidentiality, and quality.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Accounts and Billing Executive
Teleperformance Global Business Private Limited
Mumbai, India
05.2024 - Current
- Perform high-volume data processing, validation, and backend operations with a focus on First Time Right (FTR) accuracy.
- Handle customer and business data with strict adherence to accuracy, confidentiality, and data integrity standards.
- Provide non-voice, data-driven customer support while consistently meeting SLAs and quality metrics.
- Follow SOPs, quality frameworks, and global information security protocols (GECSP), including Clean Desk policy.
- Document and track cases using CRM systems to support audits and trend analysis.
- Coordinate with team leads to meet productivity, quality, and performance targets.
- Operate effectively in rotational shifts, including night shifts, in a 24/7 operational environment.
- Support secure remote operations using Teleperformance Cloud Campus.
Accounts & Billing Executive
Textile Private Limited Company
Mumbai, India
- Managed end-to-end billing and accounting operations using Tally ERP 9 and timely financial records.
- Prepared and processed sales invoices, purchase entries, and ledger postings in line with internal accounting procedures.
- Maintained customer and vendor accounts, including balance tracking and ledger management.
- Assisted with GST billing, basic reconciliation activities, and statutory compliance.
- Supported day-to-day accounting functions and office operations, contributing to financial workflows and administrative efficiency.
Education
Bachelor of Commerce -
University of Mumbai
Skills
- Data Processing & Validation
- First Time Right (FTR) Accuracy
- SOP & Compliance Adherence
- CRM & Case Documentation
- Information Security (GECSP)
- Tally ERP 9
- GST Billing Support
- Accounting & Ledger Management
- Good command of Microsoft Office tools
- Teamwork
- Willingness to learn
Certification
Tally ERP 9 Certification Training - Oct 2022
Languages
Hindi
Professional Working
English
Professional Working
Marathi
Native or Bilingual
Timeline
Accounts and Billing Executive
Teleperformance Global Business Private Limited
05.2024 - Current
Accounts & Billing Executive
Textile Private Limited Company
Bachelor of Commerce -
University of Mumbai