Summary
Overview
Work History
Education
Skills
Timeline
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Khiree Poole

New Orleans,LA

Summary

Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possessing clean driving record and valid automobile insurance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Coach Cleaner

Amtrak
03.2023 - Current
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Wiped down and polished interior and exterior surfaces.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Polished over 30 windows and mirrors of vehicles and equipment.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Maintained records of cleaning activities.
  • Inspected vehicles and equipment for visible damage.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Checked and replaced windshield wipers on vehicles and equipment.

Technician

SERVPRO
07.2022 - 12.2022
  • Take down walls and ceilings from damage inside residence's homes, business buildings, schools, offices, warehouses, and more
  • Pull up carpet from any damage from water, mold, or fire in residence's homes, business buildings, schools, offices, warehouses, and more
  • Do demolition in places needed for removing water loss, mold, and fire damage
  • Use heavy tools and equipment on job sites
  • Talk with insurance companies and adjusters about work orders
  • Extract water from carpet and other surfaces
  • Documenting file work on job sites
  • Clean up and restore any damaged area from demolition
  • Use heavy equipment like dehumidifiers, extractors, and air movers to help dry up affected areas
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained quality assurance and customer satisfaction objectives.
  • Applied critical thinking and research to address complex issues.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Addressed routine equipment maintenance according to established schedule.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Tested systems, noting issues and completing preventive maintenance.
  • Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Cruise Pier Agent

Carnival Cruise Lines
01.2022 - 07.2022
  • Checking out passengers in and out of cruise ship, check in and out passengers to tour buses, cabs, and personal rides
  • Load luggage
  • Built personal relationships with guests to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Worked closely with management staff to create new and lucrative tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Give passengers directions to ship
  • Escorting passengers on and off ship - assisting wheelchair assistance to whom may need wheelchair assistance to ship or any destination

Cashier

Lowe's Home Improvement
06.2021 - 12.2021
  • Check out customers out the store when they pay their products
  • Greet every customer with a smile and polite manners
  • Close and clean the store when it is closing time
  • Stock up drinks and chips around my cashier area
  • Help with customer service
  • Count money and offer Lowe's deals
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Pier Agent

SMS International Shore Operations
11.2020 - 04.2021
  • Checking out over 3,000 passengers in and out of cruise ship - load luggage - give passengers directions to ship
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with strong work ethic.

Pier Agent

SMS International Shore Operations
11.2019 - 04.2020
  • Checking out over 3,000 passengers in and out of cruise ship - load luggage - give passengers directions to ship - check in and out passengers to tour buses, cabs, and personal rides - escorting passengers on and off ship - assisting wheelchair assistance to whom may need wheelchair assistance to ship or any destination
  • Languages
  • English
  • Verified documentation and condition of freight to assure quality standards were achieved
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents

Education

High School Diploma -

Sci High
New Orleans, LA
05.2020

Skills

  • Customer service, Computer literacy, Basic math, Cashiering, Communication skills, English, Organizational skills, Time
  • Management, Leadership, Recruiting, Employment & labor law, Food service
  • Vehicle Safety and Maintenance
  • Management of Personnel Resources
  • Site Safety
  • Team Cooperation
  • Reading Comprehension
  • Operations Analysis
  • Safe Equipment Hoisting
  • Active Listening
  • Conscientious and Detail-Oriented
  • Work Orders
  • Database and Query Software
  • Safety Standards
  • Operation and Control
  • Critical Thinking

Timeline

Coach Cleaner

Amtrak
03.2023 - Current

Technician

SERVPRO
07.2022 - 12.2022

Cruise Pier Agent

Carnival Cruise Lines
01.2022 - 07.2022

Cashier

Lowe's Home Improvement
06.2021 - 12.2021

Pier Agent

SMS International Shore Operations
11.2020 - 04.2021

Pier Agent

SMS International Shore Operations
11.2019 - 04.2020

High School Diploma -

Sci High

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Khiree Poole