Kreishla M Cosme Silva
Hartford,Connecticut
Summary
Seasoned Operations Team Lead with background in streamlining processes to increase efficiency and productivity. Strengths lie in fostering team collaboration, implementing operational strategies, and introducing process improvements. Proven ability to lead teams towards the achievement of business goals while adhering to company standards and regulations. Committed to driving growth through effective management techniques and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Fulfillment Operations Team Lead
Target
New Britain, Connecticut
01.2025 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new team members on company policies and operational procedures.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Implemented process improvements which resulted in increased customer satisfaction levels by 10%.
- Oversaw quality control processes, achieving a 20% improvement in product and service quality.
- Led team of 30 to 60 team members in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
General Merchandiser Lead
Target
New Britain, Connecticut
06.2024 - 01.2025
- Led merchandise presentation and organization on sales floor.
- Coordinated inventory management and restocking processes for products.
- Trained and mentored team members on operational procedures.
- Handled cash register operations including opening and closing procedures.
- Trained new employees on product knowledge, customer service standards, processes, and procedures.
- Identified areas of improvement within the department and implemented corrective actions accordingly.
Assistant Manager
Amazon
Windsor, CT
06.2023 - 01.2024
- Assisted in developing training materials for new team members.
- Coordinated daily operations to ensure effective workflow among departments.
- Managed scheduling and resource allocation for project tasks and team activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Coortek
East Granby, Connecticut
05.2021 - 01.2024
- Oversaw the daily floor operations to support quality customer service and safety standards.
- Monitored staff performance and provided feedback and support where needed.
- Prepared and sent daily reports at end of shift.
- Established and maintained effective working relationships with all departments.
- Supported an environment of teamwork, co-operation, performance excellence and personal success.
- Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Led initiatives aimed at improving operational efficiency through streamlined workflows.
- Developed and implemented process enhancements to optimize efficiency and reduce errors.
- Escalated complex process issues to supervisors or subject matter experts for resolution.
- Troubleshot process-related issues and identified solutions to maintain operational flow.
- Analyzed existing processes to identify areas for improvement and streamline workflows.
Education
High School Diploma -
Isidro A Sánchez
Luquillo, Puerto RicoSkills
- Audit Process Management
- Quality Assurance and Control
- Staff Management
- Microsoft Office
- Workflow Planning
- Safety Protocols
- Staff Supervision
- Customer Service and Satisfaction
- Training
- Inventory management
- Team leadership
Timeline
Fulfillment Operations Team Lead
Target
01.2025 - Current
General Merchandiser Lead
Target
06.2024 - 01.2025
Assistant Manager
Amazon
06.2023 - 01.2024
Assistant Manager
Coortek
05.2021 - 01.2024
High School Diploma -
Isidro A Sánchez