Kren y Burgess

• Planned and coordinated fundraising events.
• Increased donor engagement by developing and implementing targeted fundraising campaigns.
• Planned and implemented fundraising events.
• Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Managed QA processes to uphold superior product and service quality.
• Trained new team members to apply best coding best practices and proper use of development tools.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• AtlGreeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Demonstrated versatility by cross-training in various departments throughout the store when required.

• Maintained clean, safe, and well-organized patient environment.
• Assisted disabled clients to support independence and well-being.
• Monitored progress and documented patient health status changes to keep care team updated.
• Developed trusting relationships with clients'' families through open communication channels and regular updates on progress or concerns.
• Improved client''s quality of life by providing compassionate and personalized care in their homes.
• Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
• Advocated for client''s needs and preferences during healthcare team meetings or family discussions to ensure their voices were heard and respected.
• Administered medications and monitored vital signs for accurate health records and timely reporting to medical professionals.
• Supported cognitive function through stimulating mental exercises, conversation, reading, puzzles, or games tailored to each client''s interests.
• Facilitated seamless transitions between caregiving shifts by maintaining detailed documentation of completed tasks along with any pertinent observations regarding the client''s condition or needs during each shift worked.
• Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
• Utilized adaptive equipment to facilitate safe transfers and mobility for clients with physical limitations.
• Provided emotional support and companionship for clients experiencing social isolation or depression.
• Demonstrated professionalism and confidentiality by respecting clients'' personal boundaries, privacy, and maintaining a discreet demeanor in sensitive situations.
• Coordinated appointments and transportation services for clients requiring medical or personal visits outside the home.
• Enhanced the well-being of patients through effective communication, active listening, and empathy.
• Educated clients on proper nutrition management strategies tailored to their individual needs for optimal health outcomes.
• Conducted comprehensive assessments of clients'' physical abilities, mental status, personal preferences, goals, and available resources in order to provide optimal care solutions.
• Maintained a clean, organized, and hazard-free environment to ensure client safety at home.
• Continually updated caregiving skills and knowledge through professional development opportunities to provide high-quality care services for all clients.
• Collaborated with healthcare team members to develop individualized care plans focused on meeting clients'' specific needs.
• Managed emergencies effectively by responding calmly under pressure while adhering to established protocols until professional help arrived.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Transported clients to and from medical appointments with safety and efficiency.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Recorded status and duties completed in logbooks for management.
• Completed regular check-ins and progress report for each client.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Scheduled daily and weekly care hours for client caseload.
• Maintained entire family's schedule and organized events.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

• Developed robust connections with healthcare professionals, enhancing organizational credibility.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Assisted physicians with patient education efforts, providing resources and support as needed.
• Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
• Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
• Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
• Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
• Improved product knowledge for team members through regular training sessions and workshops.
• Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
• Increased patient engagement by developing personalized medical presentations and informative materials.
• Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
• Negotiated contracts with new clients, significantly expanding company's reach in strategic areas.
• Facilitated launch of new pharmaceutical products, closely collaborating with marketing and R&D teams.
• Conducted detailed product presentations for healthcare professionals to increase product awareness.
• Demonstrated products and specific features at customer locations and special events.
• Used Software to maintain company database with essential account and sales information.
• Scheduled, updated and maintained product preparations and customer promotions.
• Tracked customer and supply chain details for precise and timely fulfillment.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Streamlined order and delivery process for clients, resulting in improved service efficiency.
• Improved product knowledge among healthcare staff with regular training sessions.
• Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
• Coordinated with supply chain to ensure timely delivery of products, minimizing disruptions in client operations.
• Prioritized customer feedback in development process, leading to products that better met market needs.
• Strengthened relationships with healthcare providers, ensuring they were well-informed about latest product developments.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Proactively managed client correspondence and recorded tracking and communications.
• Networked at events and by phone to expand business profits and revenues.

Duties Performed as private home health

care provider.

Cognitive Assessment, Vitals, Hygienic and

Personal Care ( dressing) Activity planning

Utilized Ambutory equipments ( PRN)

Performed recessements , (911) Emergency (pt) transfer , Customer Services Meal

Preparations, Charted on patients appetite and behaviors Shifts varied between 8 hrs

24/ 7 .

• Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
• Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
• Assisted senior attorneys in preparing for trial, contributing to successful outcomes in numerous cases.
• Increased client satisfaction by providing timely and accurate legal research on various topics.
• Improved client communication by developing clear and concise status reports on ongoing legal matters.
• Developed compliance best practices for company.
• Drafted persuasive briefs and motions that resulted in positive rulings for clients at both trial court levels and appellate courts.
• Managed complex litigation matters, coordinating with multiple parties to achieve favorable results.
• Reviewed contracts thoroughly to identify potential areas of risk or non-compliance before execution by clients.
• Reduced case resolution time with efficient document drafting, review, and negotiation.
• Directed and supported staff with business registrations and other legal requirements.
• Negotiated favorable settlements in various disputes, saving clients from costly litigation expenses.
• Monitored state and federal regulations to keep company up to date with changing laws.
• Maintained updated knowledge of relevant legislation changes affecting client industries through continuous learning and attending professional seminars.
• Collaborated effectively with cross-functional teams to address contractual issues in a timely manner.
• Enhanced team productivity by conducting training sessions on legal research techniques and tools.
• Contributed to the development of company policies and procedures, ensuring compliance with applicable laws and regulations.
• Offered in-house training to company personnel on relevant aspects of law.
• Streamlined internal processes by creating templates for standard legal documents and correspondence.
• Prepared and filed pleadings, motions and other legal documents in court proceedings.
• Analyzed legal documents and identified pertinent issues for clients.
• Created and finalized contracts and other legal documents for clients.
• Drafted motions, petitions and waivers.
• Presented key evidence and exhibits during civil trials.
• Developed strategies for court proceedings and negotiations.
• Conducted settlement negotiations and trial for property case with $Amount in counterclaims.
• Drafted demurrers and replied to oppositions.
• Worked with legislators to assist in drafting Type legislation and enforcement procedures by offering insights as law practitioner.
• Wrote Chapter 7 and 13 bankruptcy petitions.

I performed various Medical Oriented

Customer Services Job positions.

Laboratory Services, (SCNA) Nursing Staffing, Pharmacual Processor.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Handled any conditions sent from underwriting departments.
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
• Processed mortgage loan applications accurately and successfully for over Number years.

My Home health Care training was provided by Mary Jane's Professional

Nurses Staffing,

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Assisted call-in customers with questions and orders.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Navigated multiple computer systems and applications to find information.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and provided backup support for organizational leadership.

• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.

Duties Performed as a Private duty/ Home

Health Care provider, Cognitive Assessment, Vitals, Hygienic care, total, Assistance, Personal Care, Dressing, Activity planner, Meal preparations,

Meds Counts, Charting , Customer Services

Utilized Ambutory devices ,

• Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
• Strengthened relationships among colleagues within the firm through collaboration on interdepartmental projects.
• Managed billing processes to ensure timely payment from clients and minimize outstanding balances.
• Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
• Improved client satisfaction by effectively managing case files and maintaining strong communication with clients.
• Collaborated with attorneys to prepare accurate trial notebooks containing essential case materials.
• Increased overall efficiency at the firm by implementing new software solutions designed specifically for Legal Secretary Assistants'' needs.
• Enhanced attorney efficiency by providing meticulous proofreading and editing support for legal documents.
• Streamlined office operations with the timely drafting of legal correspondence, memos, and court filings.
• Performed conflict checks on potential clients to maintain ethical standards within the firm''s practice areas.
• Boosted team morale by coordinating events such as training sessions or celebrations that acknowledged individual achievements.
• Reduced errors in legal documents by diligently reviewing drafts for accuracy, clarity, and proper formatting.
• Maintained an organized filing system for efficient retrieval of legal documents and client information.
• Screened telephone calls and forwarded to appropriate departments.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Received and placed telephone calls to clients and prospective clients.
• Answered and directed calls using multi-line switchboard.
• Transcribed legal documents and phone conversations.
• Diligently edited legal correspondence for grammar and spelling.
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Produced and filed various legal documents and electronically preserved updated case record system.