Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kresley Fraser

Sioux Falls,SD

Summary

Dynamic and results-oriented professional with a proven track record. Skilled in customer service and sales reporting, I excel in fostering positive relationships and resolving conflicts. My creativity and ownership mindset drive successful promotional initiatives, ensuring customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Barista Shift Lead

Caribou Coffee Company Inc.
Sioux Falls, SD
09.2022 - Current
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Helped create promotional materials such as flyers or coupons to promote products or services.
  • Resolved customer complaints with professionalism, ensuring a positive café experience.
  • Ensured that all employees followed health and safety regulations at all times.
  • Scheduled shifts for barista staff based on business needs and availability of personnel.
  • Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Kept accurate records of employee attendance, hours worked, and tips earned during each shift.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Provided excellent customer service and ensured all customers left satisfied.

CNA/Activities Assistant/Dietary Aide Leader

Good Samaritan Society
Edgerton, MN
06.2020 - 11.2023
  • Aided twenty patients per shift with Activities of Daily Living including feeding, bathing, dressing, and exercise.
  • Monitored and recorded patient vitals including blood pressure, temperature, and blood pressure.
  • Carefully transferred patients into beds, wheelchairs, and tables using gait belts and other tools.
  • Respected patients' privacy and dignity, upholding all hospital policies and HIPAA regulations.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Education

High School Diploma -

Edgerton Public High School
Edgerton, MN
05-2022

Some College (No Degree) - Ultrasound Technician

Southeast Technical Institute
Sioux Falls, SD

Skills

  • Customer service
  • Time management
  • Excellent communication
  • Sales reporting
  • Ownership mindset
  • Conflict resolution
  • Relationship-driven
  • Responsiveness
  • Flexibility
  • Creativity

Timeline

Barista Shift Lead

Caribou Coffee Company Inc.
09.2022 - Current

CNA/Activities Assistant/Dietary Aide Leader

Good Samaritan Society
06.2020 - 11.2023

High School Diploma -

Edgerton Public High School

Some College (No Degree) - Ultrasound Technician

Southeast Technical Institute

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