Kresta Braswell
Jacksonville,FL
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Tax Compliance Analyst
First Citizens Bank & Trust Company
01.2022 - Current
- Create, analyze, and file federal and state sales tax returns to comply with submission requirements accurately and efficiently.
- Strengthen Indirect Tax departmental effectiveness through adoption of quality improvement standards and unit performance evaluations accomplished by assisting Indirect Tax managers in planning and execution of short-term and long-term goals and objectives.
- Expeditiously learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Attended continuing education and business and tax courses to increase professional expertise.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
Tax Analyst
CIT Bank, N.A.
06.2019 - 01.2022
- Prepare, review, and file federal and state sales tax returns to comply with submission requirements accurately and efficiently for multiple entities and states.
- Increased Indirect Tax departmental effectiveness through adoption of quality improvement standards and unit performance evaluations accomplished by assisting Indirect Tax managers in planning and execution of short-term and long-term goals and objectives.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts. Research resulted in reconciling over 300 sales tax notices that were pending when I started current position.
Premier Portfolio Servicing Manager III
CIT Bank, N.A.
07.2015 - 06.2019
- Performed effective account management which led to improving >180-day delinquency of largest account which had not been achieved previously to current status.
- Identified and discussed with management opportunities for improvements to procedures and internal controls while resolving customer issues using strong interpersonal skills and conflict resolution.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Chief Executive Officer
Home Mom
09.2010 - 07.2015
- Created developmentally-appropriate curriculum that addressed all learning styles.
Client Executive/Sales Support Specialist/Client Relations Manager
Ista North
11.2003 - 09.2010
- Manager for ongoing Sales Department improvements.
- Recognized leader by managing 120 accounts and providing exceptional service.
- Drove sales by developing multi-million-dollar contract sales.
- Built relationships with customers and community to establish long-term business growth.
Mental Health Case Manager
Mental Health Resource Center
01.2001 - 11.2003
- Provided supportive services for continuity of care of mental health over 30 clients.
- Assisted in training and development of new personnel.
Purchasing and Accounts Receivable Specialist/Office Manager
Fastening Systems
11.1997 - 01.2001
- Prepared, monitored, and maintained computerized accounts receivables and payables.
- Posted computerized accounts receivables and researched receivable conflicts.
Senior Sales Representative
Danka Business Systems Inc
01.1996 - 11.1997
- Promoted office equipment products by cultivating rapport with high-profile local businesses across 5 zip codes in area.
- Developed and managed new and existing accounts.
- Analyzed and proposed appropriate office equipment for customers' needs.
Customer Service Representative/Inside Sales Representative
Atlas Door Corporations
01.1993 - 01.1996
- Consulted customers on best applications of products and generated orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL12.2000
Skills
- Client Relationship Management
- Customer Retention
- Client Needs Assessment
- Client Correspondence
- Project Management
- Training Junior Team Members
- Effective Customer Communication
- Presentation Development
- Microsoft Office Suite
- Performance Goals
Accomplishments
- Documented and resolved remote work challenges during Covid which led to more timely sales tax filing from several weeks to five days.
- Achieved CIT Excellence Award through effective management of largest client for CIT Bank, N.A. which achieved a $0.00 delinquency from >180 day delinquency of over a million dollars in a matter of months which had not previously been achieved.
Timeline
Tax Compliance Analyst
First Citizens Bank & Trust Company
01.2022 - Current
Tax Analyst
CIT Bank, N.A.
06.2019 - 01.2022
Premier Portfolio Servicing Manager III
CIT Bank, N.A.
07.2015 - 06.2019
Chief Executive Officer
Home Mom
09.2010 - 07.2015
Client Executive/Sales Support Specialist/Client Relations Manager
Ista North
11.2003 - 09.2010
Mental Health Case Manager
Mental Health Resource Center
01.2001 - 11.2003
Purchasing and Accounts Receivable Specialist/Office Manager
Fastening Systems
11.1997 - 01.2001
Senior Sales Representative
Danka Business Systems Inc
01.1996 - 11.1997
Customer Service Representative/Inside Sales Representative
Atlas Door Corporations
01.1993 - 01.1996
Bachelor of Science - Psychology
University of Florida
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