Kreston Bates
Bulverde,TX
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
10
10
years of professional experience
Work History
Gas Processing Technician
VoltaGrid
Houston, TX
06.2023 - Current
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
CJIS Technical Auditor
Texas Department of Public Safety
Austin, TX
08.2021 - Current
- Performs information systems auditing
- Work involves responding to incoming calls and messages involving technical audits of statewide law enforcement agencies for compliance with the FBI CJIS Security Policy, assisting statewide law enforcement agencies with account and management of critical Security Awareness training, and directing incident response questions and reports to appropriate staff within the department
- Assists with preparation of audit findings
- Trains agencies on the policies and operating procedures required for obtaining and maintaining access to criminal justice data and advice agency on the penalties for non-compliance.
Service Technician
Petroleum Solutions Inc.
Austin, TX
03.2018 - 07.2021
- Fully installed Fuel Stations from the ground up
- This included installing all equipment, running all cables, getting the POS systems online, programming the POS systems
- Analyzes and tests new or existing problems or procedures in the POS system, maintains information systems relating to communication with servers to the pumps, ensures the applications relating to the POS system is accurate, and monitors the programs for efficiency and effectiveness
- Making sure IP addresses are correct so there are no conflicts during installation
- Updating software of all equipment to latest versions.
Field Technician
PATHWAY COMMUNICATIONS
Buda, TX
03.2017 - 12.2017
- Installed and removed audio/video systems, including pulling cable, device termination and mounting rack boxes
- Assisted in the technical support to troubleshoot the applications and/or hardware for the audio/video systems installed
- Tested installed systems equipment to ensure proper communication with each server/computer
- Mounted and fastened control panels, sensors, and video cameras
- Examined systems to locate problems such as loose connections and broken insulation
- Placed copper and fiber cables for voice and data indoors and outdoors.
Lead Graphic Designer
MAJOR INK SCREEN PRINTING
San Angelo, TX
01.2017 - 11.2017
- Designed and printed online interactive sales and marketing collateral
- Created the look and feel of the organization's online presence in social media forums
- Designed unique print materials, including advertisements, brochures, and logo designs
- Prepared layouts and drawings in compliance with established templates and design standards
- Designed artistic signage for special corporate events
- Created all communications collateral, including web pages, brochures, and fliers
- Supported production of various proposal volumes under tight time constraints
- Created graphic materials for the company website.
Store Manager
LEVEL UP GAMING CENTER
San Angelo, TX
01.2015 - 03.2016
- Conducted telephone and onsite exit interviews for all employees
- Ensured communication was maintained throughout the business with employees and customers
- Addressed customer inquiries and resolved any complaints received
- Provided technical assistance and support to troubleshoot customer's electronic devices
- Set up networking mainframe for the store
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when shipments were received
- Completed weekly schedules according to payroll policies.
Customer Service Assistant
HEB
08.2014 - 01.2015
- Assisted customers with their specific needs
- Helped to load and unload merchandise from baskets
- Maintained stock at the front of the store
- Helped other employees move baskets and cleaning up the store
- Performed other duties as assigned each day.
Customer Support Specialist
Dell
02.2014 - 08.2014
- Assisted customers with issues relating to the software or hardware with Dell computers
- Analyzed the reported issue, helped the customer understand the problem, and how to make their computers functional
- Maintained communication with other employees and supervisors to ensure compliance with the policies and procedures of the company
- Submitted troubleshooting tickets to document each customer's need, the issue at hand, and the completion notes.
Education
Completed coursework towards BA Game Art & Design, Worked with 3D Max Studio, Maya, Adobe Photoshop, Illustrator, Premiere, Dreamweaver, After Effects, Flash, Visual Basics. Course on Communication Design -
Art Institute of Phoenix
Completed coursework towards BA Animation, Worked in C++, as well as many different 3D animation programs, Maya, and 3D Max Studio. Adobe proficient, Photoshop, Illustrator, Premiere. -
Collins College
Skills
- Knowledge of IT ticketing systems
- Proficient in Word, Excel, Outlook, PowerPoint
- Familiar with network routers, switches, servers, and software
- Ability to learn on the job quickly
- Great communication skills
- Equipment Testing And Calibration
- Equipment Maintenance
- Maintenance And Repair
Military Experience
United States Army, Quartermaster & Chemical Equipment Repairer, 2005, 2009, Top of class during Advanced Training, Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Afghanistan Campaign Medal w/ two campaign stars, Global War on terrorism service Medal, Iraq Campaign Medal w/ campaign star, Army Service Ribbon, Overseas Service Ribbon
Timeline
Gas Processing Technician
VoltaGrid
06.2023 - Current
CJIS Technical Auditor
Texas Department of Public Safety
08.2021 - Current
Service Technician
Petroleum Solutions Inc.
03.2018 - 07.2021
Field Technician
PATHWAY COMMUNICATIONS
03.2017 - 12.2017
Lead Graphic Designer
MAJOR INK SCREEN PRINTING
01.2017 - 11.2017
Store Manager
LEVEL UP GAMING CENTER
01.2015 - 03.2016
Customer Service Assistant
HEB
08.2014 - 01.2015
Customer Support Specialist
Dell
02.2014 - 08.2014
Completed coursework towards BA Game Art & Design, Worked with 3D Max Studio, Maya, Adobe Photoshop, Illustrator, Premiere, Dreamweaver, After Effects, Flash, Visual Basics. Course on Communication Design -
Art Institute of Phoenix
Completed coursework towards BA Animation, Worked in C++, as well as many different 3D animation programs, Maya, and 3D Max Studio. Adobe proficient, Photoshop, Illustrator, Premiere. -
Collins College
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