Kris Baeza
Downey,CA
Summary
Experienced Sales and Service Manager adept at enhancing customer satisfaction, driving sales growth, and optimizing team performance. Skilled in strategic planning and proactive problem-solving to achieve remarkable results. Proficient in relationship building, staff training, product knowledge, and goal setting. Track record of improving operational efficiency and driving bottom-line results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales and Service Manager
24 Hour Fitness
Cerritos , CA
2015.10 - Current
- Overseeing daily operations, managing staff, ensuring member and guest satisfaction, handling financial management, driving marketing efforts, ensuring compliance with safety standards, and developing fitness programs to maintain a successful and efficient gym environment.
- Delivering continuous training to associates to maximize performance and customer relations skills.
- Providing outstanding service to new and long-standing customers by attending closely to concerns.
- Monitoring daily sales performance and adjusting staff schedules accordingly.
- Reviewing employee performance and providing constructive feedback to ensure optimal results.
- Coaching, developing, and motivating the team to drive growth and achieve revenue goals.
Membership Specialist
UFC Gym
La Mirada , CA
2014.04 - 2015.09
- Promoted memberships, handled member sign-ups, provided customer service, helped with retention and marketing efforts to grow and maintain the gym's member base.
- Resolved customer complaints promptly and professionally.
- Developed strategies to increase membership base through referrals and networking.
- Generated sales by prospecting leads, cold calling and promoting products to new and existing clients
Fitness Director
LA Fitness
Cerritos , CA
2011.10 - 2014.03
- Supervised staff responsible for providing personal training services, including setting performance goals and evaluating progress towards those goals.
- Designed fitness programs tailored to the needs of individual clients.
- Created marketing campaigns to attract new members and retain existing ones.
- Collaborated with other departments within the organization regarding joint promotions or initiatives involving fitness-related topics.
Sales Associate
Lids Locker Room
Long Beach , CA
2009.02 - 2011.09
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Associate of Arts -
Long Beach City College
Long Beach, CA2005-08
Skills
- Sales operations
- Client acquisition
- Workflow Management
- Handling Escalations
- Team Building and Leadership
- Product Knowledge
- Relationship Building
- Customer Service
- Time Management
- Problem-Solving
- Training and coaching
- Customer Relations
Certification
- Certified by the professional division of the International Sports Sciences Association as a fitness trainer.
Timeline
Sales and Service Manager
24 Hour Fitness
2015.10 - Current
Membership Specialist
UFC Gym
2014.04 - 2015.09
Fitness Director
LA Fitness
2011.10 - 2014.03
Sales Associate
Lids Locker Room
2009.02 - 2011.09
Associate of Arts -
Long Beach City College
- Certified by the professional division of the International Sports Sciences Association as a fitness trainer.
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